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Shellpoint Mortgage Servicing (SMS) is one of America’s top-five non-bank mortgage-servicing companies. What is mortgage servicing? The Performing Loan Consultant will handle inbound customer service related calls, as well as, contact homeowners across the country to collect past-due mortgage payments, identify their issues, and develop practical payment solutions that help them get current in their mortgage payments.
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Oversee the management of the Residential and Consumer loan servicing areas of the Bank including investor reporting, loan boarding, funding, escrow processing, HMDA reporting and other general servicing functions; continuously analyzing systems and programs to provide opportunities and advancements in providing quality service.
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In this role you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing.
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You will receive paid, hands-on training in valuable computer skills, negotiation techniques, interpersonal communication and business processes. Job Description :Advanced Call Center Technologies (ACT) is looking for energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives.
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Ranked as the top-performing U.S. public bank by S&P Global Market Intelligence, Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana, operating multiple lines of business, including multifamily housing and healthcare facility financing and servicing, mortgage warehouse financing, retail, and correspondent residential mortgage banking, agricultural lending, and traditional community banking.
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Experience in or the willingness to learn job costing, mortgage servicing and lending, nonprofit and government accounting, and HOA Management are desired to be successful in this position.
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Job DescriptionSupervises and directs all aspects of the mortgage loan servicing functions, to include processing payments, demands, payoffs and advances, as well as monitoring property taxes and insurance, and in some cases, handling collection calls and loan modifications.
$90,000 - $120,000ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Bank operations experience in applicable mortgage originations, mortgage servicing, consumer lending, community banking, etc. Maintain assigned risk statements and Compliance policiesMaintain close contact with assigned BUs to keep apprised of objectives, strategy, new initiatives, emerging issues/risks (e.g. Mortgage Servicing Rights Transfers, Loss mitigation, ARM’s, HELOC, etc.
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Must be registered under the Nationwide Mortgage Licensing System (NMLS) or become registered upon hire. Assists assigned Client Experience Managers with servicing their HUBS in reference to business credits including control of delinquencies and proactive maturing loan management.
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High school degree preferred, along with a minimum of five years total “hands-on” RPG programming and development experience working on multiple projects of high complexity, preferably in the financial services or mortgage servicing industries.
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TOP SKILLS:Needs a Senior professional who has experience managing Onshore & Offshore teams (required)Managing - QA professionalsUI PATHPOSTMANSeleniumRoot Cause analysis degree of QA functionsBanking experience - specific to Loans (Auto loans, Auto Finance majorily & Personal loans - No Mortgage)Someone who knows how servicing & Origination worksWill communicate with different CIOs & Directors within the group and external stakeholders.
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Demonstrated subject matter expertise in the assigned mortgage servicing processes. Comprehensive mortgage and banking expertise and demonstrated subject matter expertise in complaint management.
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Bachelor’s degree in Accounting, Finance, Mathematics, or Economics, or equivalent education and related training or experience Four or more years of experience in Mortgage Servicing or related field.
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1 year Mortgage Servicing or Banking experience preferred. Review and complete request for customers, including but not limited to PMI/MIP deletions, escrow deletions, interest calculations, and escrow analysis.
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SDR - outside sales - inside sales - call center - automotive sales - used car - pharmaceutical sales - solar - industry - vacation - travel - insurance - adjuster - mortgage servicing - mortgage processing real estate - retail - customer service - dealerships - collections - startups - owner/operator - service writer - exteriors - doors - windows - project manager.
$70,000 - $150,000 a yearFull-timeExpandApply NowActive JobUpdated Today
servicing mortgage jobs
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