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In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store.
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You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service.
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Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
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In addition: staffing, paperwork, food management, time management, professional appearance, promote 100% Domino's image standards, provide great customer service and effective service recovery, attendance & punctuality, dependable transportation to/from work, store cleanliness, marketing.
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Demonstrated understanding of how labor utilization and task management drive performance metrics and customer experience. Strong ability to perform task management, balancing dynamic customer flows.
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Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
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Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget. Excellent interpersonal, motivational, team building and customer relationship skills.
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You may be responsible for aspects of managing non-inventory supplies management & expense control. Ensures an effective and efficient response to customer questions, requests, and/or concerns.
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You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
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General SummaryThe Assistant Store Manager assists and performs the following functions alongside store management: customer service, merchandising, omni activities and all inventory related actions to drive sales and results.
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The Assistant Store Manager partners with the management team to understand daily/weekly/monthly store priorities. Assistant Store Managers participate in monitoring associate compliance to all company policies and procedures, adheres to Asset Protection standards and assists in assigned projects and tasks to support service levels which include opening and closing the store.
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Job SkillsStrong ability to perform task management, balancing dynamic customer flows. Job Responsibilities:Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
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You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas. Consistently communicates and models WFM core values, leadership principles, and supports goals.
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Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. You are responsible for regulatory compliance, and special projects and/or assignments. Job Description At Whole Foods Market, we are working to nourish people and the planet.
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As the Associate Team Leader, you support the Team Leader in leading and developing Team Members. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Maintains security of equipment, e.g., MSRs, phones, currency counters.
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service delivery manager customer management jobs Title: assistant store manager
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