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Who you areTo excel in this role, you should possess the following qualifications: 4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Sales role within the B2B SaaS sector, with experience in management consultancy also considered advantageous.
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What We Need From You 4+ years of customer success, account management, or sales experience in SaaS or a similar industry. The Work You'll Do: As the Senior Customer Success Manager (CSM), you will report to the Manager, Customer Success, and will be responsible for driving product adoption, retention, and growth by delivering high levels of business value, and cultivating deep customer relationships.
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Facilitate the involvement of the broader Acoustic family including Support, Onboarding, Services, Product Development Marketing, and Solution Engineering to ensure customer success and meet account performance objectives / customers’ expectation.
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6+ years of customer advocacy and engagement experience in customer success, account management, or post-sales relationship management. Knowledge of product management, project management, and workflow tools (Atlassian suite, ProductBoard, Aha) and processes (Agile, Quarterly planning, Portfolio Management.
$150,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Collaborate with sales, engineering, and product teams to ensure seamless customer onboarding and platform utilization. - 3+ years of experience in a customer-facing role (Customer Success, Account Management, or similar.
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3-5 years of proven experience in a customer-facing role, preferably in customer success, account management, sales engineering, systems integration, or sales within the industrial IoT, B2B SaaS, or technology sectors.
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Skills: customer onboarding processes,customer satisfaction,onboarding,marketing experience,data-driven mindset,onboarding process,upsell,retention,csm,html manipulation,customer empathy,diagnose and resolve technical issues,customer success management,customer feature requests,enterprise csm/am experience,driving customer adoption and success,product adoption,customer feedback,gtm decisions,troubleshoot technical issues,customer success,customer adoption,bi-weekly check-ins.
$140,000 a yearFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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This role reports directly to the CEO and will require cross-functional collaboration with product, sales, engineering, and customer support teams. We're looking for a driven and customer-focused individual to join us as a Customer Success Manager.
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3+ years experience in an account management (customer success) role; ideally with a B2B SaaS product. Your responsibilities will include working closely with product, customer support, and sales to onboard, integrate, and scale the OneSignal service for our biggest US Enterprise partners.
$140,000 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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About the job Customer Success Manager in the USA (SaaS Product Vertical) At least 5 years of B2B customer success ,customer service or account management experience in SaaS related fields.
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The Strategic Customer Success Manager will partner cross-functionally with Sales, Product, Support, Delivery and Marketing to drive customer success, reduce risk, increase retention, accelerate growth, and ensure overall operational excellence.
$192,000 a yearFull-timeRemoteExpandApply NowActive JobUpdated 19 days ago - UpvoteDownvoteShare Job
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You have 3+ years of work experience in customer-facing roles in Customer Success, Consulting, Pre Sales, Professional Services, Technical Project Management or Technical Account Management, ideally in the PaaS / SaaS environment.
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Minimum of 7 years of proven experience in a customer-facing role, such as customer success, account management, sales, or customer support, preferably at a SaaS B2C company.
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3+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company – ideally cyber security – where you developed strategies and plans on assigned accounts to fully leverage technology solutions.
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This CSM will be responsible for all aspects of relationship management, adoption, risk mitigation and success planning. Manage a book of 15-20 strategic customer accounts Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they leverage the solution to achieve full business value.
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saas sales product management jobs Title: customer success manager
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