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The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.
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ESSENTIAL JOB FUNCTIONSLead store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
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This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
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Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned. Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
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Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
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Lead store team members in providing excellent customer service to retail and professional customers. Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
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Retail sales experience, preferably in auto parts. Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
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The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs.
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Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
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Stock Purchase Plan & 401k with Employer Contributions Starting Day One. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
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O’Reilly Auto Parts has a proven track record of growth and stability. Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
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Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy. Ability to obtain RSS Certification.
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Fluency in multiple languages (Spanish is highly desired) Ensure telephone is answered according to company policy. Automotive systems and repair knowledge. Tuition Educational Assistance Programs. O'Reilly Auto Parts is an equal opportunity employer.
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To learn more about O'Reilly, our culture, and benefits visit. Opportunities for Career Growth. Strong communication skills. All other duties as assigned. Competitive Wages & Paid Time Off.
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Opportunities for Career Growth. Strong communication skills. All other duties as assigned. Competitive Wages & Paid Time Off.
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retail merchandising customer service store manager jobs Title: service specialist retail
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