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The Assistant Restaurant General Manager position will oversee the daily operations of our 3-meal period restaurant, Octagon, to include but not limited to driving revenue while controlling costs, labor management, cost of goods management, effective marketing of the restaurant, employee development and training, the building of guest relations while upholding service standards and all health department standards.
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Partners with Employee Relations department and / or Director of Operations depending on severity. Partners with Guest Relations department and / or Director of Operations depending on severity.
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Employee relations issues. Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience; directly supervise and support 3-6 Managers and all FOH and BOH hourly Team Members; manages all profit and loss centers.
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Minimum of 2 years of experience as a Restaurant KM or AGM with extensive knowledge of Friday's recipes, policies, standards, theories and successful results with past responsibilities. Follows the Hamburger Stand Theory, ensuring that the restaurant and staff are set up for an outstanding shift.
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ASSESSING AND SELECTING TALENT: Effectively identifies and evaluates the talent within your restaurant in order to select individuals that exhibit pride, passion and personality and to build top performing teams.
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To lead a team of Restaurant Managers and Team Members in the execution of an excellent Guest experience resulting in increasing Guest counts, sales and MOP growth. Determines current and future staffing needs in the restaurant to ensure an adequate number of talented Team Members are available to deliver a great Guest experience.
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Guest Relations decisions. Acts with integrity in all restaurant and personal dealings; demonstrates consistency in words and actions. Rallies and harnesses the energy within the restaurant by being present, upbeat and engaged.
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Partners with Employee Relations department and / or Director of Operations depending on severity Guest Relations decisions. General ManagerROLE PURPOSETo lead a team of Restaurant Managers and Team Members in the execution of an excellent Guest experience resulting in increasing Guest counts, sales and MOP growth.
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KEY RESPONSIBILITIES & ACCOUNTABILITIES · Manages all day-to-day restaurant operations with a focus on delivering a great Guest experience; directly supervise and support 3–6 Managers and all FOH and BOH hourly Team Members; manages all profit and loss centers.
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KEY DECISIONSMakes:Team Member hiringTeam Member terminationsHolds self and other accountable to Credo and ValuesTeam Member wage increases, with input of Human ResourcesEmployee relations issues.
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MANAGING FINANCIAL RESULTS: Demonstrates a thorough understanding of the financial components of the restaurant and how to impact results. Identifying opportunities and enacting plans to grow sales within the four walls of the restaurant.
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Team Member promotion to Associate Manager. To ensure decisions and actions are in alignment with the Credo and Values and all TGI Fridays standards are met. Frequently interacts with Guests to ensure they receive the Fridays Service Style experience; follow up on any issues and complaints they may have to ensure Guest Satisfaction.
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Takes advantage of opportunities to engage in one-on-one communication. Creates open dialogue within the team that results in greater clarity and understanding of goals and expectations. Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork (tip credit notices included where applicable.
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Knowledge of P.O.S. system and the back office systems to fulfill management functions. Utilizes unit performance data and Guest feedback to improve the Guest experience. Follows the Bubble Theory to proactively run a shift and anticipate Guest needs.
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Assistant General ManagerRole PurposeAssist in leading restaurant managers and team members in the execution of an excellent guest experience resulting in increasing guest counts, sales and MOP growth.
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restaurant manager department employee relations general jobs Title: manager
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