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Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations. Manager must be knowledgeable on hotel facilities and services.
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Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required. Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed.
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Reports To: Front Office Manager/ AGM/ Guest Services Manager. Minimum 1 year guest services, general office, accounts receivable or customer service experience; OR an equivalent combination.
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Submit daily report to Guest Services Manager (written or verbal). The Riviera Beach house in Santa Barbara is looking for a Guest Service Supervisor to join the team! Check travel agent commissions, franchise frequent stay program activity and central reservations.
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Monitor daily sales activity and alert Guest Services Manager of inventory issues. The Reservations Agent is responsible for managing and maintaining the incoming flow of guest communication through a variety of channels.
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Coordinate all functions of school group visits from the Guest Services side of the operation, serving as the main point-of-contact among visiting groups, museum educators, Reservations, and Guest Services.
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Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audio visual, switchboard, accounting, restaurants, bars, and engineering and be able to exercise discretion and independent judgment as it relates to these departments when handling guest complaints, employee issues, or other matters of significance.
$53,000 - $65,819 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Keeps open line of communication with Resort Manager/Assistant Manager regarding reservations, cancellations, guest arrivals/departures, and any guest concerns. These duties include, but are not limited to, interviewing, training and scheduling Guest Services team members, taking and processing reservations, acting as first point of contact for team members and guests, providing customer service, housekeeping, light duty maintenance, and patrolling the resort as needed.
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Work closely with VIP Services, the Hosts and Player Development Manager to ensure accuracy of guest bookings. This position is responsible for Hotel, RV Park and Special Event guest reservations.
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The Lead Guest Services attendant's typical duties include providing accurate, exceptional, and courteous customer service when processing program registrations, facility reservations, and activity information to internal and external customers.
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Reports To: Guest Services Manager. Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
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You will also coordinate all front desk activities, including calls, reservations, and guest services. The objective of all positions is to effectively provide the services personally or to immediately refer requests to the appropriate department manager.
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Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. As the first contact representative at guest check in, you are to provide exceptional customer service to our guests.
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Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required. Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
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What You Bring to Us: 2+ years of experience in the hospitality industry working as a manager in a Concierge, Guest Services, Front Desk, or Retail Services role. Provide recommendations to residents and resolve and/or follow up on resident needs to include assisting residents with directions, securing transportation, theatre tickets, dinner reservations etcDirect service requests to maintenance team and escalate issues as appropriate to management.
$63,000 - $65,000Full-timeExpandApply NowActive JobUpdated Today
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