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Customer Service Ticket Agents process reservations, collect fees, handle luggage processing, and perform aircraft boarding functions utilizing computerized systems. Process airline reservations, provide flight information, collect reservation & service fees.
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Responsible for welcoming and assisting in setting the tone for a guest's experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.
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Provide hotels service the cover all front desk, bellmen, and concierge responsibilities, including: checking in and out, luggage services, restaurant/tour reservations, and hotel/city information.
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Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies. Check luggage for hotel guests both for day and overnight.
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Reporting to Director of Front Office, the Valet/ Bell person will be the first impression for all guests and members and extend a warm welcome as they assist guests with valeting vehicles, assist with luggage, shuttle guests, and touring during both arrival and departure, while also answering general inquiries about the property.
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Offer bell attendant assistance and luggage storage facilities, offering to have the guest's car brought to the door. Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.
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The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.
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Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts. Escort guests to their room and handles luggage.
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Handles the processing of all hotel reservations, assigns rooms, and registers guests. Coordinates check‑in and check‑out times with Marketing, tour escorts for groups, and luggage delivery and pick‑up schedules.
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And push or pull a minimum of 120 lbs., of various sizes of luggage, packages, coolers and boxes. Show guests to room assisting them with their luggage. Requires knowledge of and ability to operate computer equipment and the reservations system.
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Luggage AssistanceAssist arriving guests with luggage upon entering and exiting the building. Lifts luggage and uses bell carts to assist guests. Arrival and Room MovesEscort guests to their room with luggage.
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Go above and beyond to provide assistance i.e. assist with luggage coffee directions wake up calls future reservations etc. Property DetailsOur convenient Mystic Seaport location gives our guests easy access to nearby Groton, CT, New London Naval Base, Foxwoods Casino, and Mohegan Sun Casino and many great nearby beaches.
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VIP Concierge will meet, greet, and extend assistance for check in / luggage service, spa, food, show reservations along with limo transportation service. Responsible fo VIP, Concierge, Shift, Reservations, Transportation, Guest.
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Arranges all Concierge and Business Service needs including: booking dinner, spa, salon, golf and show reservations; setting up laptop, printer, or Wi-Fi connections; packaging and shipping; photocopy and printing.
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The role's primary responsibility is to assist arriving and departing guests in transporting luggage to and from guest rooms and parking vehicles. Use a keyboard to operate various property management and reservations systems, etc.
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