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Traits we need: Strong scripting an automation skill, specifically ConnectWise Automation using CWRMM and PSA. Focus on the details and Intelligent Design. Provide great documentation of work performed in our PSA tools (e.g., ConnectWise.
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Specifically, ConnectWise Manage (PSA), and CW RMM. Experience managing IT projects. Assist with written SOPs and configurations in the PSA. Assist with diagramming of environments. Microsoft Windows Server, Exchange, SQL, G-Suite and M365 and Azure/Intune platforms MDM and SaaS platform management experience Network design and administration (TCP/IP, DNS, SNMP, VLAN, SDWAN) Backup and Disaster Recovery (Acronis and Veeam) Virtualization (VMware and Microsoft Hyper-V) Linux scripting, roll out, and remote management.
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Location: Centennial, CO Job Type: Full-Time On-site Salary: $100,000 - $125,000 per year MSP IT Systems Engineer III (Managed Services) At TrinWare, the customer experience is everything. Strong problem-solving skills Professional written and verbal communication and interpersonal skills Hold current IT professional certifications from one or more preferred vendors, Microsoft, VMware, Cisco, CompTIA, Fortinet Experience managing multiple enterprise level clients.
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Essential Qualifications REQUIRED: 10 years client-facing IT service desk experience preferably in a managed services or multi-tenant support company A Strong experience in automation with the ability to create monitors and scripts for automating reactive tasks with the goal of building out a proactive environment.
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Our continued growth and diverse expansions in the MSP and IT Outsourcing marketplace require the addition of a Managed Services Engineer III. This position typically works an 8-hour shift between 7:00 AM and 6:00 PM in our facility, but on-call and before/after hours are required from time-to-time.
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Capable of reviewing ConnectWise templates and ensure that junior level engineers, technicians and sales staff have properly populated all template requirements. Financial Responsibility Fully document work time in systems of record, primarily ConnectWise Properly account for all physical assets and software deployed to clients.
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Extensive experience with ConnectWise and ITGlue. Train and mentor junior Engineers and NOC/Service Desk team members. Organizational Leadership Continue learning and professional development by taking advantage of the TrinWare reimbursement for professional IT certifications.
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Cyber Security knowledge, breach response experience including log evaluation post incident response is a big plus. We know that in business, greatness requires the mental toughness of a warrior, we know that success is a marathon, not a sprint, and shortcuts always lead to failure.
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TrinWare Core Values TrinWares culture is a combination of high professional standards and a tight-knit team atmosphere. We are unique in our industry, we are a Managed Services Provider, and IT Outsourcing Company.
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Experience with core technologies such as Firewalls, Switches, Servers, and NAS/SAN devices. Ability to conduct a Managed Services Discovery, write Scopes of Work, Standard Operating Procedures, and other technical documents.
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Travel some out of state and/or overnight travel for onboarding and project execution is required. T his position reports to the TrinWare Centennial, CO office and may also require onsite services provided at our client locations.
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Have some well thought out questions (including that one big question that can seal the deal). Serve as a resource and escalation path for Support Technicians and Engineers. Take a look at the skills and traits we seek in a Managed Services Engineer III, get to know who TrinWare is and if you think youre up to the challenge of these requirements, follow the directions in the last section and make it impossible for us NOT to call you in for an interview.
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Lead the onboarding process for new clients to set up long-term success. Duties and Responsibilities Lead and mentoring junior Engineers and/or Technicians. VOIP phone network setup as needed. Strong customer experience focuses and ability to bring hospitality to each support ticket.
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IT Service Delivery in house and in the field. Actively demonstrate and cultivate the TrinWare Core Values in both internal and external situations. We believe that these values will serve as a compass to lead us to our goal: being recognized as one of technologys great service providers.
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Ability to pass a drug and/or alcohol screen and background check. We are a Custom Computer Production Manufacturer, and we are innovators in our industry. Integrity, Intelligence, Confidence, and the spirit of an Innovator An open mind and willingness to give and receive constructive feedback.
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