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Provide guests with exceptional customer service by being the subject matter expert on all products, nutrition, services, promotions, local community events and other areas of animal care and wellness.
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Experience:Prefer a minimum of 2 years of experience in providing the public information in the animal nutrition, care/wellness/treatment knowledge areas is required. Express passion about animal welfare and maintain integrity in the work area.
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You’re the key to providing an amazing guest experience within our Pet Care Locations. Have thorough understanding of all aspects of Pet Services to include: Knowledge of the grooming salon program certification (PETCO Promise, Pet Stylist Mentor Program, Canine Heritage Breed Test, Pet First Aid.) Familiarity with the dog training class offerings and the PCC’s dog training schedule.
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Other Duties and ResponsibilitiesUTILIZE SELLING BEHAVIORS. You're the key to providing an amazing guest experience within our Pet Care Locations. Be knowledgeable about pet-related events/resources and related costs within the community including dog parks, dog or cat shows, pet-friendly hotels, etc.
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Be up to date with seasonal training such as flea and tick, pet summer safety, holiday promotions, etc. Must be certified on all Companion Animal Departments. Petco Animal Supplies, Inc. is an Equal Opportunity Employer.
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Must be proficient in the use of the PETCO PetNet and have the ability to access product information using the POLARIS system. Provide quick and courteous service to all PETCO customers and their pets by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services to satisfy them.
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BE A PART OF A COLLABORATIVE CULTURE. Being a great teammate is key to creating a culture that is centered around solving for the health and wellness needs of pets. Performs all aspects of point-of-sale service, e.g. cash sales, credit and check sales, returns and exchanges.
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Inform Guests of upcoming adoption events, explain our Think Adoption First philosophy. Possess basic computer skills with the ability to quickly research information from the Internet. Familiarity with the PCCs photography and vaccination schedule.
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CHOOSE CORRECTLY: Uses logic and common sense when making decisions or taking action. Bottom line, the safety of partners, guests and pets is our #1 priority. Knowledge, Skills, and Abilities SERVE THE CUSTOMERS: Asks discovery questions to understand customer needs.
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Know the team and the areas of expertise for each partner so that they can connect the customer with the right partner to deliver the guest experience and desired. READILY ADAPT: Works productively in the face of ambiguity or uncertainty.
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Provide guests with exceptional customer service by being the subject matter expert on all products, nutrition, services, in-store promotions, local community events and other areas of animal care and wellness.
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We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.
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Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. Create a healthier, brighter future for pets, pet parents and people.
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We're the future of the pet industry. Act as a personal shopper/information center for customers as they enter the store and be 100% focused on customer service. The Guest Advisor may be a 'key holder' and Leader on Duty (LOD) on a limited basis as needed.
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Our core values capture that spirit as we work to improve lives by doing what's right for pets, people and our planet. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
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