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Skilljar is seeking a Customer Success Manager, Enterprise, to join our growing CS team! Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers.
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8+ years in a customer success or account management role, preferably in an enterprise SaaS environment. In this role, you will use your exceptional customer success skills to cultivate positive relationships in order to ensure clients achieve their business goals.
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Retail installation experience and building of processes to support the Customer Success Manager program. As a Customer Success Manager Senior, you will work closely with several teams internally including our Licensee Business Development team, Starbucks technology & Support and externally facing customers including Licensee owners and our installation vendors.
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It also works closely with PlanCompare Edge Customer Success Manager that oversees program needs are met. PlanCompare Edge Customer Success Coordinator is a client support role that works directly with PlanCompare Edge clients to onboard, train and maintain their PlanCompare Edge SaaS platform.
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The Partner Success Manager will own and coordinate activities in customer success partner programs, driving program implementation, tracking progress, and communicating effectively to cross-functional stakeholders.
$98,625 - $164,375 a yearFull-timeRemoteExpandApply NowActive JobUpdated 25 days ago - UpvoteDownvoteShare Job
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The Customer Success Utilization Manager will play the lead regional role in project managing and ensuring the timely and effective Operating Room / Video Tower post installation is successful.
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The Customer Success Utilization Manager plays a critical role in managing overall success, effectiveness, and adoption of the technologies installed (hardware and software of Operation Room/Video installation projects) within their respective regions.
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The Customer Success Utilization Manager reports to the Manager, Customer Success Utilization Manager. Customer Success Utilization Manager - MN/WI.
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Consult directly with customer to define the vision of project success post hardware and software installation. Acts as advisor to drive adoption and utilization of electromechanical products in deal sizes above $500k to determine customer-specific education needs and developing custom training plans and programs based on individual needs-analysis and metrics review (unique to each customer.
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FastTrack for Azure takes a solution-centric approach, providing customers with access to Microsoft Azure engineers, tools and best practices to increase and accelerate customer success in leveraging the benefits of consuming Azure services.
$133,600 - $282,200 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Prospecting: Consistently prospect from data base of vendors that currently do not engage in the finance program; onboard new vendors that have not yet leveraged the private label finance program.
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Onboard accounts, proactively reach out to improve health based on business triggers, conduct quarterly/annual business reviews, and maintain a creditable and healthy relationship with the customer.
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The CompanyBacked by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers.
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