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The career opportunity: The Non-Emergency Medical Transportation (NEMT) Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care.
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Zusätzliche Stellenbeschreibung The temporary Client Services Representative (CSR) position is responsible for ensuring pleasant and seamless client experiences via inbound calls, and if applicable, chat and email where they will provide product and service support to customers.
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Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia Log and route service requests and incidents in an incident management system Create and maintain knowledge articles in the agency's knowledge management system on a daily basis.
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1 to 3 years' experience as a Client Service Representative or the equivalent in a call center environment. Evaluate client interactions against Service Excellence (Quality 1st Service, NPS, etc.
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Our client, a leading Medical Devices Manufacturing Company is looking for Customer Service/Call Center – Representative and This is for an initial duration of 04 Months Contract at Marlborough, MA.
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As a Client Service Representative, here’s a big-picture view of what you’ll do:Assist our Client Service Supervisor in ensuring compliance with quality and operational standardsSchedule staff and improve the process of client/patient scheduling for our home healthcare servicesAssist with processing weekly payroll for our employeesVerify documentation on employee’s schedulesAct as a customer service representative for our clients and employees.
$16 - $18 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Collect on outstanding document requests required to properly service a clients case Respond to inquiries from existing clients and receive inbound calls for status updates Act as liaison between client and the Case Manager or the Tax Preparer assigned Use time management skills to prioritize daily workload and calls received Provide outstanding customer service through first call resolution Performs other duties as assigned.
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Conduct reminder call campaigns collecting open healthcare balances- Responsible for understanding client operations, such as, patient payment options, offering and reviewing eligibility, providing instructions and locations for mail in or on site payments, etc.
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Essential Functions of a Bilingual On-Site Specialist: If you have held positions similar to Restaurant Server, Administrative Assistant, Call center, Bank Teller or Customer Service Representative then you already have experience with the following: Develop a strong working relationship with the clients management team.
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You will call and meet with hiring managers, learn about a ton of industries, provide a valuable service that is win-win-win, and have an opportunity to make a significant impact on the business and your career path.
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Connect with customers via phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions when necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack all call related information for auditing and reporting purposesProvide feedback on call issuesUpsell if requiredWe’re looking for fearless people – people who are inspired to deliver only the best in all that we do.
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Addressing client requests for orders, service and/or information on products, pricing, refunds, etc. Mitigate client loss by identifying At Risk clients and initiating client retention action plans to address loss of client engagement (no-buy), repeated service issues (unresolved/repetitive delivery & service issues), and poor client satisfaction.
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PRIMARY PURPOSE : To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.
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Benefits: 401(k) matching Competitive salary Opportunity for advancement 401(k) Bonus based on performance Paid time off Training & development Customer Service Representative Opportunity at Health Insurance Enrollment CenterAbout Us:The Health Insurance Enrollment Center is seeking a motivated and multi-talented individual with strong client service skills to join our Customer Service team.
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As a result of clients placing a high value on the more personalized and direct approach and excellent customer service delivered by the customer service team, there is a new opening for the expansion of the marketing campaign.
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on call client service representative jobs
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