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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis. Some locations offer a $1 pay differential for the Night Auditor role.
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Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel. Researches any balances in PI accounts nightly and checks them in and out each night.
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BLURB & BENEFITSJob Summary: The Guest Experience Manager is responsible for ensuring the operation of the Front Office, Concierge and Uniformed Services, in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
$60,000 - $80,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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The Night Auditor is also responsible for attending to all front office needs, the needs of guests, especially during check-in and check-out and is responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel.
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As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant; The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards.
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Review daily Front Office work and activity reports generated by Night Audit. Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
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Review Front Office log book and Guest Request log on a daily basis. Maintain required pars of all front office and stationary supplies. Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
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The Night Auditor responsible for the overall operations and appearance of the front desk of a hotel, typically during the overnight shift. Meet with departing Front Office staff to review business status and follow up items.
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Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s. Ensure correct and accurate cash handling at the Front Desk. Must be proficient in Windows and Microsoft Office.
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Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.
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Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
$65,000 - $70,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
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As a member of our hospitality team, the primary responsibility of a Front Office Night Manager is to provide effective leadership and coordination to associates delivering Front Desk services, and achieving the operating budget.
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SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
$20 - $22 an hourFull-timeExpandApply NowActive JobUpdated Today
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