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Job Description: The Night Audit Front Desk Agent is responsible to oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.
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Issue room key and escort instructions to Guest Service Agent or directly to guest. Have a full working knowledge and expertise of each shift including night audit. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
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The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Guest Services Agent ensuring maximum room revenues and guest satisfaction, in line with AURO Hotels’ standards.
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Performs duties of guest service agent, night audit or other positions as needed. Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel overnight.
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Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required. Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required.
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We are currently seeking a Part time Front Desk Agent for our Ballantyne location in Charlotte, NC. We are currently seeking a Part time Front Desk Agent for our Ballantyne location in Charlotte, NC.
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Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties. Previous night audit/accounting experience or equivalent training required.
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Night Audit positions MUST have at least 2 years of Hotel Night Audit Experience. Minimum of two (2) years of Night Audit Experience. Utilize proper procedures when handling guest PPI data.
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Review daily guest services work and activity reports generated by Night Audit. Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
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In addition to all Front Desk and Night Audit duties, our Guest Service Agents/Relief Night Auditors are responsible for providing an exemplary first impression, act as a service ambassador and consistently provides outstanding service with a smile to all of our guests throughout their stay.
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As a night audit/front desk agent, you will represent the hotel to the guest throughout all. As a night auditor, you are also responsible for assisting guests with their overnight.
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Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel. Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
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At least 2 years' experience as a Front Desk Guest Service Agent. Must have college level mathematical aptitude, know standard cash handling procedure and knowledge of computerized night audit procedure.
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Our property is seeking a night auditor to join our growing group of hospitality professionals. Verify, audit, and reconcile all financial records such as room charges, cash drawer activity, credit card transactions, final bill preparation, room charges, and occupancy percentages.
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The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with Auro Hotels' standards.
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