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Perform tier 1 troubleshooting and support for Genesys contact center, Avaya CM, adjunct systems and solutions on premise and in hosted environments; including but not limited to, major PBX alarms, hardware/software problems, application, wiring, carrier and network issues.
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Troubleshooting of low-voltage cabling and network devices such as wireless access points, switches, and IOT devices. Responsibilities: Provide first-level client support via phone, email, and remote assistance tools for hardware, software, and network-related issues.
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Deliver advanced technical support, consultation and collaboration with the enterprise network, security and architecture teams including integration and dependencies with voice, video, security, compute and storage platforms including Cisco Nexus, Cisco Meraki Full stack (Firewall, switches and wireless controllers.
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Providing Network Engineering support such as, analyzing the network architecture based on metrics available from the Government's network management tools to identify modifications required to maintain optimum efficiency, developing and testing automated processes for generation of client software packages utilizing existing government tools, using the Master Station Log (MSL) to record and submit all work assignments that deal with C4IM customers, troubleshooting; DISA.
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Provides technical leadership for assigned projects, which may include network design, equipment ordering, testing, troubleshooting, installation, and implementation of upgrades; Support for research services and grants as well as classroom technologies, residential networks, and sports facilities.
$100,000 - $116,000 a year depends on education, experienceExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Strong understanding of RingCentral communication system, including administration, troubleshooting, and support. Participate in on-call rotation to provide 24/7 support for network issues.
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AMI network operations and meter systems management (e.g., AMI Head-end System, AMI Meter Data Management System): manage and support the New York team on tactical planning; field network and systems availability and performance; systems integration, upgrades, and lifecycle management; daily operations; troubleshooting; and meter data integrity to meet corporate, regulatory, and compliance objectives and requirements.
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Provide tier-3 (expert level) operational support for Firewalls, Proxies, IDS/IPS, NAC to resolve critical business issues that require deep network troubleshooting techniques and performance analysis.
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Keywords: LAN Engineering, Network Design, Network Implementation, Network Support, Network Troubleshooting, Cisco, HPE Aruba, CCNA, CCNP, On-Call Support, Factory Automation, Industrial Networking, Wireless LAN.
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Work includes providing technical support in maintaining these devices with the latest patch levels, daily Operations and maintenance support, updating configuration to allow for newer changes, be on call for afterhours support, preferable located around ABL data center area as the job requires frequent on site visits (no TA or DA will be paid), be versatile in understanding cabling requirements and cable devices as necessary and support on site vendor visits to assist in troubleshooting.
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The Storage Administrator shall perform Data Transfer Officer (DTO) tasks and focus on moving (replicating) data and products among networks, providing dissemination support from all NGA networks to appropriate domains, and loading data/products to Gateway networks.
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Experience in troubleshooting technical support, including E911 call flows and interworking scenarios. Provide leadership in Core Testing, including live troubleshooting of network issues and debugging in lab or production environments.
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This position’s primary focus will be on the combustion turbine proper; however, support for associated systems, including auxiliaries as well as steam turbines across the fleet may be required.
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Provide guidance and support to field personnel in troubleshooting problems with instrumentation, SCADA and automation devices. We own an extensive network of pipeline transportation, terminalling, storage and gathering assets in key crude oil and NGL producing basins and transportation corridors and at major market hubs in the United States and Canada.
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Expert knowledge and understanding of three main disciplines we follow: ICS Systems (Automation/SCADA) Networking (as it applies to ICS) Cybersecurity (OT) Minimum 3 years OT network experience with LAN and WAN design, implementation and troubleshooting for switches, routers, firewalls, and various other network equipment.
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