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O Referrals - Identify opportunities for the expansion of the product and service relationship with all members and refer the member to the appropriate staff who are able to provide that product or service such as loans, deposit accounts or wealth management/investment and insurance services.
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Experience working as a Member Service Representative at Planet Fitness. Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone.
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Member service oversight - Ensuring staff is providing a superior customer experience at all times. Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans. In addition to positively promoting the Judgement Free Zone, we also want our members to be raving fans of the team members who are responsible for impacting their lives every day, each time they step into a Planet Fitness club.
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As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed! But it all starts at the front desk - where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.
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Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. - Provide an exceptional customer service experience by filling in for available shifts when needed.
$42,000 - $60,000 a yearPart-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians. Assist with Staff Management and provide backup support to Club Manager as needed.
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The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers.
Full-timeExpandApply NowActive JobUpdated 18 days ago - UpvoteDownvoteShare Job
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Superior customer service skills, preferably in the fitness industry. The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.
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Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, and Trainers. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
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Member service oversight - Ensuring staff is always providing a superior customer experience. The Overnight Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.
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Facilitate all member requests, issues and questions. Backup support for any employee who is absent. New member sign-up. To use our product, members need to feel inspired and motivated.
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O Assist in scheduling and supervisingo Member service oversight - Ensuring staff is providing a superior customer experience at allo Assist in resolving or escalating employee issues. The Assistant Manager is responsible to work closely with the Club Manager to ensure an exceptional "Judgement Free" member experience.
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The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
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Much like that post-workout bliss, it sure feels good to know that members recognize and appreciate the people here that create their excellent experience. Answer phones in a friendly manner and assist callers with a variety of questions.
Full-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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In addition, the CA Assistant Community Relations & Service Manager will provide support with all aspects of the overall management of the Business/Community Development Representative staff, along with Mortgage Loan Originators, and Member Relationship/Leads Development staff.
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member service representative product support jobs
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