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IT Qualifications At least two of the following: Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application CompTIA A+, Microsoft Certified Professional (MCP) or better.
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Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
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Mobile device management including IOS and Android devices Mac operating system, to support Apple pc users. Must be able to pass annual criminal and motor vehicle background Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
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In-depth knowledge of: Hands on experience in Networking Knowledge about Data Centre Windows OS (e.g. XP, Vista, Windows 7, 10) Microsoft Office applications Active Directory Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
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This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client Ensure control of assets and inventory through the prompt turnaround of parts and equipment as required by client service agreements Provide timely communication on issue status and resolution.
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Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, other authorized desktop applications.
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Ready to travel 10-20 Miles as per the requirement Perk & Benefits Flexible Work Arrangement (Rostering System) Experience an array of different IT projects/work cases Be your Own Boss! Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
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Relevant certifications, including but not limited to CCNA, CompTIA Network+, VMware VCP, MCP. Switching – Aruba, Dell, Cisco, Meraki, Ubiquiti. Relevant certifications, including but not limited to CCNA, CompTIA Network+, VMware VCP, MCP.
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Required Education : AS/BA/BS in Information Technology, Computer Science, or a related discipline, CCNA (Cisco Certified Network Administrator), VCP (VMware Certified Professional), MCP (Microsoft Certified Professional), or equivalent work experience.
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B) CompTIA A+, Microsoft Certified Professional (MCP) or better. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
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E) Mobile device management including IOS and Android devices, Enterprise encryption solutions, and Windows PC/laptop management via Active Directory. Provide day-to-day local and remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.
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One (1) year of related professional experienceAt least one of the following certifications is preferred: MCSE, CCNA, MCP, or MCSAValid California Driver's License. Configure, maintain, and support Cisco switching VOIP infrastructure across multiple enterprise environments and client locations both remotely and on-site.
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Certified Ethical Hacker (CEH), Cisco Certified Network Associate or Professional (CCNA, CCNP, etc.) , Microsoft certifications (MCP, MCDST, MCSA, etc.) Experience and/or familiarity with one or more of the following: TCP/IP, Cisco switches and routers, VLAN, firewall, VPN, storage arrays (RAID, Blades), etc.
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Maintain all PBX’s, Avaya, Cisco, Nortel, etc. CompTIA A+, Microsoft Certified Professional (MCP) or better. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
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Microsoft Certification (MCP, MCSA, MCSE), desired. Network administration, engineering and troubleshooting in a virtual and physical environment (Cisco and Palo Alto Network Equipment) s National Cybersecurity Center of Excellence (NCCoE) IT Operations Manager and is responsible for performing general systems engineering tasks.
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