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As a SACM Manager, you will be accountable for the governance and maintenance of the CMDB, configuration identification and control, and collaboration with IT Operations Management (ITOM), IT Asset Management (ITAM), and Service Management teams.
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Create and maintain governance and support the interdependencies between ITAM (IT Asset Management), APM (Application Portfolio Management) and CMDB (Configuration Management Database) across R1’s ServiceNow platform.
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The Service Asset Configuration Management (SACM) Section provides operational support to maximize. Baseboard Management Controller (BMC) Atrium Configuration Management Database.
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Technical/Functional Skills Service Catalog, Service Portal, Incident Management, Change Management, Problem Management, ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies, Data Sources, Import Sets, and Transform maps.
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Examples of audit subject matter includes configuration management, incident and problem management, IT asset management, IT change management, service continuity management, IT vendor management, Operating Systems, SQL and Oracle Databases, Network devices (firewalls, routers, etc.
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Strong working knowledge of IT service management, including change management, configuration management, asset management, incident management, and problem management.
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Your day will involve the installation/configuration of workstations & network equipment (including wireless access points, network switches, and cable terminations), Level 1 & 2 deskside support, Office 365 Administration, software support, and IT asset management.
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Prefer experience executing ITIL / ITSM service process policies and procedures, including incident management, change/configuration management, asset management, vendor relationship management, and IT project management.
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Desired Qualifications: ServiceNow Certified Implementation Specialist (CIS) certifications in Discovery, Event Management, Hardware Asset Management, IT Service Management, Project Portfolio Management, Risk and Compliance, Service Mapping, and/or Software Asset Management.
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Experience in managing IT security systems, controls, and procedures for Federal missions as well as IT asset management, vulnerability/patch/configuration management.
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Manage and optimize the organization's use of Fresh service, a cloud-based IT service management (ITSM) platform, to centralize asset management, incident management, and change management workflows.
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Experience: Analyst II: 5 years of ITIL process and ITSM experience including service desk management, asset management, configuration management, patch management and/or network management 2+ years of experience administering Ivanti IT Service Management including management of assets, incidents, service requests, problems, changes, releases, and projects.
$71,300 - $124,800 a yearExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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SQL (Medium proficiency)Jira and Confluence (Medium proficiency)Ability to explain complex technology concepts/decisions to both technical and non-technical audiences (Medium proficiency)Familiarity with IT Infrastructure Library (ITIL), and IT Asset Management (ITAM) concepts (Low proficiency)Familiarity with ServiceNow or equivalent (Low proficiency)What You'll Get.
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Client is seeking an organized and self-directed Configuration Management Database (CMDB) Architect with extensive experience in IT Service Management (ITSM). Understanding of the IT Infrastructure Library (ITIL) IT Service ManagementAbility to script in Java and PythonExperience with Service and Application ModelingStrong Understanding of ServiceNow ITSM platform and DiscoveryStrong knowledge of IT Asset and CMDB processes and proceduresExperienced with Visio and process mapping methodologiesExperienced with the Agile software development lifecycleSAMPRO and HAMPRO activation.
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You will be part of the Global IT function, which is responsible for Global IT Technical Support, Vendor Management, Asset management, IT procurement, IT Project Management.
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