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6 years' experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.) 8 years' experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g.: Incident, Problem, Change, and Asset Mgt.
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As a SACM Manager, you will be accountable for the governance and maintenance of the CMDB, configuration identification and control, and collaboration with IT Operations Management (ITOM), IT Asset Management (ITAM), and Service Management teams.
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Create and maintain governance and support the interdependencies between ITAM (IT Asset Management), APM (Application Portfolio Management) and CMDB (Configuration Management Database) across R1’s ServiceNow platform.
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We are seeking ServiceNow ITAM Senior Developer (Senior Associate) with 6-10 years of experience, specializing in CMDB/CSDM, Integration, ITAM, and ITSM, coupled with recent experience in Asset Management Operations.
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3+ years of experience in IT asset management, leveraging ServiceNow and CMDB. Extremely knowledgeable about CMDB, IT asset management, data relationship and service mapping due to the technical nature of the role.
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Qualifications 4+ years of product execution/technical business analyst experience 3+ years of experience in IT asset management, leveraging ServiceNow and CMDB. Experience defining user experience needs, writing epics, stories, and acceptance criteria in any automation scripting language such as Gherkin etc.
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Understanding of the IT Infrastructure Library (ITIL) IT Service ManagementAbility to script in Java and PythonExperience with Service and Application ModelingStrong Understanding of ServiceNow ITSM platform and DiscoveryStrong knowledge of IT Asset and CMDB processes and proceduresExperienced with Visio and process mapping methodologiesExperienced with the Agile software development lifecycleSAMPRO and HAMPRO activation.
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You will oversee the configuration and optimization of our ServiceNow platform to support various modules and capabilities including IT Service Management (ITSM), IT Operations Management (ITOM), Workplace Service Delivery (WSD), Software Asset Management (SAM) Pro, Configuration Management, CMDB, Asset Management, Change Management, and Service Catalog.
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As a Manager of the Configuration and Asset Management team, you will play a critical role in ensuring the configuration and optimization of our ServiceNow platform to support various modules and capabilities including IT Service Management (ITSM), IT Operations Management (ITOM), Workplace Service Delivery (WSD), Software Asset Management (SAM) Pro, Configuration Management, CMDB, Asset Management, Change Management, Service Catalog, and more.
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Desired Qualifications: ServiceNow Certified Implementation Specialist (CIS) certifications in Discovery, Event Management, Hardware Asset Management, IT Service Management, Project Portfolio Management, Risk and Compliance, Service Mapping, and/or Software Asset Management.
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3+ years of experience with IT asset management. Apply a continuous improvement approach in enhancing the strategies employed in technology spending and tracking assets within the Configuration Management Database (CMDB) throughout their lifecycle.
$87,360 - $168,480 a yearFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB. ServiceNow CIS IT Service Management Certified and ServiceNow Admin certified.
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Understanding in the ServiceNow CMDB class hierarchy, including how it relates to Asset and Configuration Management. The Service Management Architect works directly with the IT Global Operations team, the ITSM Process Owner and IT ServiceNow Engineering, to continuously improve the Service Management Platform and the related processes.
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Design, configure, and implement ServiceNow solutions to streamline ITSM and ITAM processes, including Incident Management, Change Management, Problem Management, Service Catalog, Asset Tracking, Software Asset Management (SAM), and Configuration Management Database (CMDB.
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12+ years of experience in architecting /designing/ implementation of ServiceNow ITAM/ITOM products including IT asset and configuration management. Proficiency with cloud, on prem and end user IT asset management practices and procedures.
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