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Previous experience in an inbound call center environment preferred. Take incoming calls in a call center environment assisting internet and phone customers with technical service-related problems including hardware and software configurations.
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We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. Build customer loyalty by utilizing active listening to troubleshoot and resolve technical issues for cable, internet, and phone services on the first call.
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Position : Internet Technical Support Representative I. The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
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1 year+ of prior customer service or technical support experience; cable industry experience preferred. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided.
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Basic understanding of internet, networking, and email protocols. Knowledge of common consumer internet software including various browsers and email platforms preferred. Provide the best customer experience from the beginning of the call to the end of the call each time.
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Position : Internet Technical Support Representative I - Position Starts June 24th 2024. Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions.
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Employee Wellness Program! Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
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Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.) Bi-weekly performance bonus opportunity! After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
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Position : Internet Technical Support Representative I - Position Starts May 28th, 2024. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
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