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GDIT has an opportunity for a dynamic and collaborative Developer, Technical Lead to join our team supporting the IT Service Management task order. ServiceNow IT Service Management,ServiceNow Platform,ServiceNow Service Level Management,Software Development.
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Proven experience with IT Service Management transformation and continuous improvement initiatives. Proven experience of incident analysis, problem management, and the ability to sustainably remove inefficiencies in the support process.
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Be a subject matter expert in the RLUS IT Service Management processes, incident, request, change, and problem, and work with ITSM leads to further streamline, improve and/or further mature processes.
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About This Role Monitors and analyzes alerts, notifications, events, and log entries from a variety of sources including Security information and event management (SIEM), endpoint Detection and Response (EDR) tools and Manages Security Service providers and correlates incident data to identify specific vulnerabilities and appropriate remediations.
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Records required customer and problem information in the IT Service Management System. Proficient knowledge and hands-on experience with an incident management system to track and resolve issues.
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Adhere to all IT Service Management policies and process areas (Incident, Problem, Request, Change, Knowledge, and Asset Management) Contribute to continual service improvement in all aspects of IT support function.
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Job RequirementsRobust Customer Service backgroundStrong written and verbal communication skills across a variety of audiences, internal and business facingHigh level knowledge of Incident and problem management processesProblem solving skillsAbility to make decisions be it to call a major incident, execute an action plan, escalate or seek management assistance.
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Creates a ticket in the approved incident management system for all support calls received; or route user support calls to appropriate IT Help Desk. Helpdesk Specialist provide superior customer service in support of customer request when contacting the Single-Point-of-Contact IT Service Desk.
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Manage key resources supporting Incident Response, Change Management, Problem Management, Operations and Maintenance (O&M), project sustainment and other ITSM and DevSecOps initiatives.
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Collaborate with client agency for timely incident reporting and service request management using ITSM Service Now. Liaise with various ITS teams for efficient issue resolution and escalation procedures.
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UW-IT provides critical technology support to all three campuses, UW Medicine, and research operations around the world, partnering with the UW community to enable innovation, learning, discovery, and service.
$8,090 - $12,276 a monthFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Experience supporting Technology Operations, Incident Response, Service Management, or any combination. Serve as major incident coordinator and guide the incident management process.
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Under the Service Management, Integration, and Transport portion of the SMIT program, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport.
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In this role, the IT Security Analyst will be responsible all incident investigation and remediation of alerts received from internal and managed service tools that are in use. Responsible for initial incident response training and coordination within the IT team.
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Experience with the following ServiceNow areas is helpful: IT Service Management, IT Operations Management, Service Portal, Now Intelligence, and AppEngine. Experience designing and supporting ServiceNow ITSM (Incident, Change, Service Catalog, Knowledge, Problem, Service Portal) and ITOM (Discovery, Event, Service Mapping.
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