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Integrate automation solutions with ServiceNow platform to streamline incident management, change management, and service request processes. Experience with infrastructure as code (IaC) tools such as Terraform, or Ansible for automated provisioning and configuration management.
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Secure our Nation, Ignite your Future Location Support Center (LSC) Lead: ManTech is seeking a motivated, career and customer-oriented Location Support Center (LSC) Lead to lead a team of IT support professionals responsible for incident response, deskside service, and project management.
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What makes you stand out:Experience of incident management and change management tools like ServiceNow. Experience working in AWS hosting enterprise applications, Azure is also a plus.
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Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience.
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5+ years as a technical team lead, managerial, supervisory, and/or demonstrated leadership 5+ years of Service Desk management with expertise in Incident, Asset, CMDB configuration and associated enterprise tools such as ServiceNow, Monday.
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Must have Experience with configuration and administration of project and incident tracking systems such as JIRA, Zendesk ServiceNow, etc. Lead support for various applications such Enterprise Office 365, Slack, Zoom, MS Teams, Zendesk, JIRA, Parsec, etc.
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Preferred Qualifications Experience with Agile methodologiesProficiency in utilizing ServiceNow for support, incident response, and change management. Release Management: Experience managing releases and configurations within an enterprise setting.
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What makes you stand out:Experience of incident management and change management tools like ServiceNow. Experience working in AWS hosting enterprise applications, Azure is also a plus.
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Experience using ServiceNow or other Enterprise Help Desk incident and project management reporting tools. Support Enterprise mobile devices including iPhone, iPad, cell, tablets and broadband devices.
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5+ years of experience in IT Service Management Process, Design and Administration (may include the 3+ years of experience as a ServiceNow Administrator/Developer 4. 3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment 3.
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Incident Management and Problem Resolution: Address platform-related incidents and problems by troubleshooting issues, coordinating responses, and working to resolve problems that impact the operation of our observability systems, and observability of our enterprise platforms.
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Support all critical service management processes in ServiceNow: Incident Management, Problem Management, Change Management, Application Enhancements. Under general supervision of a team lead or manager, the Lead Application Analyst on the Enterprise Imaging team will focus on application support and service delivery solutions for Cardiology, Radiology and Neurology.
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Communicating key messages to clients and other stakeholdersCoaching and mentoring the junior members of the ServiceNow practice teamSupport the development and configuration of ServiceNow in a variety of areas including, but not limited to Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Configuration Management Database (CMDB), Reporting, and SLAs.
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This position is a part of the Enterprise Service Management (ESM / ServiceNow) Team in the Campus Applications & Data (CAD) unit in Berkeley IT. The ESM team supports a robust set of widely-used service management tools through the ServiceNow platform, and is entering an exciting time of investment in UC Berkeley's service management culture and capabilities.
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Under general supervision of a team lead or manager, the Application Analyst on the Enterprise Imaging team will focus on application support and service delivery solutions for Cardiology, Radiology and Neurology.
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