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The Online Fulfillment Associate is also responsible for outbound and inbound customer phone calls regarding any applicable questions during the account creation process. Verifying that all state requirements are met to procced with a compliant sale Inbound and outbound customer phone calls.
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The CMA/OSC handles full range of front desk/end functions (registration, answering all inbound calls, insurance verification, faxing, scanning, confirmation calls, tasks and medical record request, etc.
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Training is Monday-Friday 10a-6p EST. How you will make an impact: New Hampshire Rapid Response Access Point Crisis Linetakes inbound calls, texts and chats who may be in crisis. Job Description :Crisis and Resource SpecialistLocation: RemoteA proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.
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Description & Requirements The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs.
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Makes outbound and handles inbound calls to negotiate final terms of contracts with both our dealer customer and the Dealer Relationship Manager. Observes daily work queues and sets priorities relative to phone calls and production to ensure optimal service levels and turnaround times are achieved.
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The primary responsibility of the Senior Pre-Services Specialist is to take inbound calls, make outbound calls, timely and accurately schedule and pre-register patients in the SMS and Cerner systems.
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The Crisis and Resource Specialist will be responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.
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Intraday and real time monitoring of Avaya CMS, Five9 and CAS offline queues, Verint WFM, Aspect, Avaya Predictive Dialer, and CAS for volume including inbound calls, outbound calls, faxes and other offline functions including non- production time (meetings, trainings, etc.
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Answers inbound & outbound phone calls, performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols. Responsible for duties in support of departmental efficiencies which may include: greeting customers following Conifer standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.
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Manage a variety of communication channels (email, inbound calls, chat, and making outbound calls) to work with consumers and establish payment solutions for debt collection and account resolution.
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We are looking for candidates to work on the New Hampshire Rapid Response Access Point Crisis Linewith experience in mental health/substance use crisis, assessment and referral. Preferred Skills, Capabilities and Experience:BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred.
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Handle inbound calls related to grievances, bills, appeals and access related issues. Senior Grievance and Appeals Specialist. Knowledge of Medicare/Medicaid Grievance and appeals process.
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The LIA, provides excellent customer service by responding promptly to all inbound calls related to insurance policies and provides assistances with payments, billing issues, website troubleshooting and some claims & coverage inquiries and servicing inquiries requiring a Property & Casualty Insurance License.
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Fraud Investigation: Receive and process inbound calls from cardholders who report suspicious transactions, unauthorized charges, or potential fraud on their accounts. Fraud Investigation: Receive and process inbound calls from cardholders who report suspicious transactions, unauthorized charges, or potential fraud on their accounts.
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Experience in designing and developing integrations in OIC to Oracle ERP Cloud including making REST and SOAP calls, FBDI File Uploads, and extracting ERP Cloud data using BIP reports. Experience in performing integrations between OIC and 3 party applications both inbound and outbound - File based, web service and XML based.
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