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The Front Desk Agent at the Hampton Inn Daytona Shores Oceanfront is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.
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Assists Resort Manager in managing the staffing of positions including front desk, bell station and gate. Generate reservations for restaurant, transportation or hotel/resort amenities.
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Supervising procedural aspects of the hotel's front office (Including Front Desk, Valet, PBX, and Reservations if applicable), maintaining a presence during peak traffic periods.
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Set the standard for guest relations at the Front Desk. Obtain all necessary information when taking room reservations. Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay.
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Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.
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Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues. Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift.
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The Overnight Front Office Agent/Auditor is responsible for reconciling accounting transactions for the hotel and restaurant while also helping with any guest needs that arise overnight including checking in late/early arrivals, as well as reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
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The incumbent is also responsible for achieving hotel revenue goals and directing and managing the day-to-day operations of the hotel, including front desk services, housekeeping, guest services and reservations, telecommunications, and room service.
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Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
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Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
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Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards. As needed, assist with scheduling, hiring and training front desk employees.
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Hotel or hospitality industry working as a concierge, guest services representative, front desk attendant, or reservations agent is a plus. Real Estate, Leasing, Leases, Multifamily, Apartments, Resident Retention, Yardi, Sales, Hospitality, Hotel, Concierge, Guest Relations, Customer Relations, Front Desk.
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One (1) year of experience as a call center agent, hotel reservationist, front desk agent, or equivalent work experience. Responsibilities are to be the first point of contact for guests calling in to make reservations at the Golden Nugget Hotel and Casino.
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Contributes and maintains established information and communication sources such as department and front desk log books in order to enhance department communications and operations. Controls and records financial transactions a front desk.
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Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Element hotel located in Charlotte, NC. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns.
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As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
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Building a candidate pipeline through a great internship program for local college students and recent graduates at local universities is a great and cost-effective way to attract and retain top talent. By offering meaningful and impactful work experiences, regular feedback, coaching, and mentorship, you can create a positive internship experience that will make your organization a sought-after destination for future employees. This not only benefits the organization in the short-term but also in the long-term, as you'll have a pool of well-trained and experienced candidates who may be interested in full-time employment once they graduate. Furthermore, building relationships with local universities and college students can increase brand awareness and build a positive reputation for your organization in the local community.
Hiring Transparency
Transparency in hiring refers to the open and honest communication and information sharing that takes place between employers and job candidates. It encompasses all aspects of the hiring process, from posting job descriptions to providing feedback on performance during and after the interview process. In today's job market, hiring transparency has become increasingly important for both employers and candidates alike.
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