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The Night Auditor will conduct all nightly audit-related duties while maintaining and promoting excellence in hospitality and customer service at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone.
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Oversee night audit function and preparation of daily financial reports. Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk. Identifyimprovements tomarketing activities and overall hotel sales performance and work withother departments.
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The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift.
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We provide a variety of services for investors, hotel owners and brands including hotel development, design and construction, e-commerce, and revenue management. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
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Minimum one year customer service experience; previous hotel experience preferred. Shaner Hotel Group. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries.
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Process all check-ins and check-outs according to established hotel requirements. Knowledge of local activities and attractions appropriate for clientele. Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
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We partner with the top Hospitality Brands including independent locations as well. Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry.
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Process all late check-ins and early check-outs according to established hotel requirements. Be available to work a flexible schedule, including weekends, holidays, during the overnight hours.
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Generate, print, and distribute daily reports to designated departments/personnel. Adhere to payment, cash handling and credit policies/procedures. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
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Bilingual English/Spanish a plus. Handle guest complaints ensuring guest satisfaction. You can find out more by visiting our website, ! High school graduate or equivalent. Computer experience preferred.
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Salary : Starting Pay $17.00-$19.00 per hour based on experience. Other duties as assigned.
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Other duties as assigned.
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Other duties as assigned.
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Train front desk/guest services, night audit staff on all Company and Brand standard programs. Train front desk/guest services, night audit, staff on rewards programs and requirements.
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A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk related functions. A Night Auditor will have a passion for customer service. Discounts on hotel rooms, dining, and other travel/entertainment experiences.
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