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Hotel Front Desk Supervisor Great Wolf Lodge Milford OH. Hotel Front Desk Supervisor. At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations.
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2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
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SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: Previous experience as a hotel Front Desk Agent preferred Excellent communication and organizational skills. Maintain knowledge of standards and company policies Completes the computerized audit function for the hotel at the end of the business day.
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2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
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PHYSICAL DEMANDS & WORK ENVIRONMENT Office area and front desk computer that may be located in a high rise hotel. Ability to work alone and perform assigned duties under frequent time pressures (night audit only.
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Job DescriptionWhat you will be doing Perform all daily audit functions for front office and each outlet of the hotel. Complete back-up of front office computer system and night audit program daily (if applicable.
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Checking guests in and out of the hotel, answering phones, making reservations, corresponding via email, answering guest questions- tending to guest requests, concerns/complaints- working closely with Security/Campus Public Safety officers to address security concerns- stocking the bell closet and linen closets- general cleaning including areas such as the break room, front desk and back office, lobby, restrooms, and courtyard/pool area.
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The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift.
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Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
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Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
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Job Description Summary The Overnight Front Office Receptionist perform daily audit and overnight responsibilities according to the daily audit/overnight Residences at The Little Nell front desk checklist and complete tasks in a timely manner as well as protects the welfare of hotel guests and employees, as well as company assets.
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Audit and reconcile all Front Desk and Food & Beverage Cashier’s work. Overview The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
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Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. Understands night audit procedures and being able to comprehend and utilize reports as necessary.
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Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest’s likes or dislikes enabling you to add a personalized touch that creates a special memory.
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Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit. Train, oversee, and cover Van Driver and Housemen positions when necessaryKHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines/standards.
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