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Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.
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Ability to write technical documentation for the help desk analysts to follow to resolve. Following are the minimum skills requirement for an analyst in helpdesk/ Desk side support.
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Previous IT experience (Help Desk, Tech Support, etc.) Help desk: 1 year (Required) Offer technical support to internal and remote employees. We’re growing fast and need to bring in outstanding talent to help us meet our goals.
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IDR is seeking a Help Desk Support to join one of our top clients in Nashville, TN. This position is 100% REMOTE and a long-term contract opportunity. 1+ years' experience in help desk support.
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You will leverage engineering insights to support the oversight and monitoring of the operational system, support end users through help desk ticketing systems, and coordinate the application of fixes/patches throughout all environments (multi-domain/cross-domain.
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Our work depends on a Technical Help Desk Professional joining our team to support Department of State (DoS) activities at our state of the art facility in Washington DC. As a Technical Help Desk Professional supporting DoS, you will be trusted to work on diagnosing, resolving application issues, and providing appropriate solutions and will serve as the first point of contact for IT problem resolutions for the DoS service desk.
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Experience as a help desk technician or other customer support role. Desktop Support Analyst. The positionrequires experience in Windows, MS-Office, Office 365, basic networking, andend-user support for both local and remote employees.
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Knowledge of standard desktop configuration processes, help desk standard processes. Previous experience supporting a call center population and/or providing desk side support desirable.
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As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software in a network operations environment.
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As our front desk receptionist you would be greeting the individuals we support as they arrive each day and ensuring that leave safely. We help the individuals we support become the fullest versions of themselves through the values of inclusion, independence, and freedom of choice.
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Customer Service, Help Desk Support, Microsoft Office, Technical Support, Troubleshooting. 1-3 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software (CompTIA A+ certification may be substituted for 1 year of experience.
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Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Active Clearance Required: TS/SCI with Full Scope Polygraph Eligible for up to a $20K SIGN ON BONUS Additional Information: Work performed in a contractor facility in Columbia, MD Up to 60% Telework available Individual Capabilities Required: Experience required to support the implementation, troubleshooting and maintenance of IT systems.
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Help Desk Technician IThe Help Desk Technician L1 is responsible for all aspects of first level end-user support, including workstation, telephone, printer and computer issues.
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Resolve help desk issues including troubleshooting hardware and software issues. Three years' work experience as an IT or Desktop Support Technician. Knowledge of remote desktop support systems including TeamViewer.
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Forget what you think youknow about insurance sales - this is no boring desk job. Devisingsolutions to help customers: Whether remote, in branch, or in their homes, youwill be on the go scheduling and meeting with current and prospective customersto help them with their retirement needs and to protect their futures.
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FEATURED BLOG POSTS
Virtual Reality Job Interviews
With the advent of desktop computers, the arduous task of scouring through weekly job classifieds became a thing of the past. The mid-1990s brought about a new era where job seekers could easily search and apply for jobs online. The introduction of AOL's Instant Messaging feature provided an even faster means for employers and candidates to communicate and schedule interviews. As smartphones became more pervasive in the early 2000s, hiring managers increasingly used phone calls for screening and interviewing candidates. Despite this trend, over 80% of interviews still took place in person.
A Potential TikTok Ban?!
As you may already know, there has been a lot of talk lately about the possibility of a TikTok ban. While this has not yet come to fruition, it's important to consider the implications this could have for businesses and recruiters who rely on TikTok as a platform to market their brand, recruit new talent, and connect with their audience.
The Effects of Workplace Racism and Sexism
One day it's a covert statement to a mother returning to work after maternity leave. Another day it's a lingering gaze at an employee enjoying a culturally rich meal. These microaggressions (or sometimes macroaggressions) can take an employee from a confident, high-performer to one that feels insecure being themselves at work. Your employees engage with people with different ideas and feel most comfortable and valued when they can work without losing their cultural, racial, and gender identity. While most employers know this, why have workplace racism and sexism often been neglected?
When Rage Applying Strikes: How to Identify Unserious Candidates
As the job market remains highly competitive, we have seen a surge in "rage applying." This is when candidates apply to multiple jobs, often without considering whether they are truly interested in the role. Rage applying goes hand-in-hand with quiet quitting. Often, employees want to entertain the thoughts and feelings of leaving their job, but they aren't necessarily serious about leaving yet. Meanwhile, other employees engaging in this trend are actually trying to find a better role. As a recruiter, it can be hard to identify who are the real applicants in a sea full of quiet quitters, but understanding rage applying and identifying red flags will certainly help.
How to Increase Job Ad Exposure
In today's competitive job market, writing quality job ads is critical for attracting top talent to your organization. While networking and candidate referrals are prime real estate for finding qualified candidates, nothing beats the tried-and-true method of writing an extraordinary job ad. But while writing a great job ad is the first step, what's more important is increasing visibility. You could have the most detailed, well-written ad on the internet, but if no one sees it, then you are wasting time (and potentially money!). Employers often believe that job boards are the root of the problem, but you can learn how to increase job ad exposure by tweaking a few steps of your recruitment process.
How to Navigate Hiring Out of State
The job market has shifted significantly in recent years. The accelerated adoption of technology has not only pushed many companies into remote working arrangements but also increased the availability of supporting tools and technologies (i.e., video conferencing and collaboration software).
Building a Candidate Pipeline Through Internships
Building a candidate pipeline through a great internship program for local college students and recent graduates at local universities is a great and cost-effective way to attract and retain top talent. By offering meaningful and impactful work experiences, regular feedback, coaching, and mentorship, you can create a positive internship experience that will make your organization a sought-after destination for future employees. This not only benefits the organization in the short-term but also in the long-term, as you'll have a pool of well-trained and experienced candidates who may be interested in full-time employment once they graduate. Furthermore, building relationships with local universities and college students can increase brand awareness and build a positive reputation for your organization in the local community.