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Oversees provision of end-user services, including help desk and technical support services. · Computer skills required: (HelpDesk Software; Microsoft Intune, Windows and Apple Support; Inventory Software; Microsoft Office Suite; Payroll Systems; Project Management Software)· Other skills required:o Bachelor’s degree.
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Business Development & Technology Department: Assists the ARC Command IT Help Desk with routing of technical support tickets to appropriate staff and following up with resolution.
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Position Overview: Under limited supervision, manages IT Operations and the help desk support team and provides user support for computer systems and application software. As a liaison between the IT team and business partners, excels in leading IT Operations, and help desk support processes that heavily rely on ticketing system, documentation, and communication procedures.
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GENERAL DUTIES:Responsibilities include help desk capabilities, customer service, and network management monitoring and documentation capabilities. Administers and maintains LAN/WAN. Provides technical support and troubleshooting to users.
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The ASC supports key education programs for the state’s Departments of Education and Post-secondary Education, as well as a 24x7 Help Desk, Network Operations Center, and technical support for Alabama’s K-12 schools, higher education and public libraries.
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At least two years of experience as an IT Operations Manager or in a technical support role including Microsoft Windows and Office applications. Communicating with business partners and providing in-person and phone support for Imperial business systems and user applications if required.
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Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification.
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If this sounds like somewhere you'd like to work, read on, because we're looking for a problem-solver with a client focused mindset who enjoys working through technical challenges to join our team as a Desktop Support Technician.
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Using technical knowledge and remote support tools to assist, attempt resolution of problems related to system issues or application related issues, including OS, MS Office, or other SBM supported internal applicationsProvide Tier III support for escalated help desk tickets.
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Will be supporting a 24/7 Help Desk environment and serve as the second line of support for addressing escalated technical concerns with PC’s, RF Scanners, Printer Maintenance, and mobile devices including user provisioning.
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The IT Support Engineer Technician – MSP will have experience troubleshooting, installing, configuring, and testing different technologies and performing level 1-2 technical support on the Help Desk team.
$45,000 - $60,000 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Responds to telephone calls, email and personnel requests for technical support. Open a ticket for support and provide that support once trained. Adept at asking questions to better support the user with process and procedures.
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Computer Operators are responsible for identifying and resolving equipment malfunctions and failures, physical security, monitoring system performance, backup and server status, preparing reports, resetting user passwords, creating Remedy, NMCI and Service Now tickets, performing Service Desk services and general communications between the technical support staff, system administrators, client management and system users.
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Answer service calls on the customer support help desk and provide technical support to customers with their industrial equipment. As an Equipment Troubleshooting Specialist you'll provide technical support and assistance for industrial equipment to ensure optimal customer satisfaction.
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Serve as advanced help desk technical support for on-site and remote team members, providing solutions to internal and external issues spanning both Windows and iOS platforms including and not limited to PC, MACs, iPhone & iPads.
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