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Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
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HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT● Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software● Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
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Job Description Details: Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
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The Manager of Desktop Support Services is responsible for the management of the Public Policy Help Desk, purchasing of desktop level hardware, software, and peripheral devices.
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GovCIO is seeking a Senior Network Administrator to support Tier 1,2, and 3 help Desk and Cybersecurity operations for US Army North, located at Fort Sam Houston, a US Army post in San Antonio, TX. The Help Desk provides local desktop support to approximately 900 users operating approximately 1,500 NIPRNET Computers, 70 multi-function devices (printers), 1,000 wireless devices (smartphones etc.
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Job Description:The Desktop Support/Tier II position will work within an established team to provide Tier II level Help Desk support for the end user community and is responsible for diagnosing, troubleshooting and resolving support requests for OPM customers.
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This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Good knowledge of Infrastructure support.
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This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
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Serves as one primary point of contact for all IT-related issues within the School and the UW Veterinary Care Teaching Hospital, ensuring that help desk tickets are logged and responded to for each case.
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Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Support the department manager with the management of inventory, in-stock position, pricing integrity, merchandising, labor, security, expense control and other operational processes to company standards.
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Primary FunctionProvide first‐line support for all user‐base for user‐facing hardware, software, desktop, enterprise and broadcast applications. to ensure business continuity and provide support remotely when required.
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Ready to travel 10-20 Miles as per the requirement Perk & Benefits Flexible Work Arrangement (Rostering System) Experience an array of different IT projects/work cases Be your Own Boss! Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.
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Roles and Responsibilities: Strong background as a Desktop Support Engineer with experience of 3+ years OS: Windows 10 & Win 11 MAC knowledge, very basic. Mobile device management including IOS and Android devices Mac operating system, to support Apple pc users.
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Essential Functions Work closely with the IT Service Desk, tier 1 vendor support teams, and System Administrators to provide superior customer service for “how-to” help and incident response for all learning related technologies and services.
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Industry Certifications preferred, such as ITIL, Network+, A+, Security+, Microsoft Technology Associate (MTP), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST), VMware Certified Associate (VCA), and/or Cisco Certified Entry Networking Technician (CCENT.
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help desk support desktop jobs
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