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IT Specialist
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- Job Description:The Desktop Support/Tier II position will work within an established team to provide Tier II level Help Desk support for the end user community and is responsible for diagnosing, troubleshooting and resolving support requests for OPM customers.
- This position will work closely with the Network Management: Engineering, Server Operations and Security to resolve customer support requests.
- Duties: Able to work independently and with minimum supervision Provide Desktop Support services to the government user community.
- Schedule resolution times with customers prior to resolving incidents and requests by remotely utilizing SCCM or by desk-side visits.
- Provide continuous status updates to Remedy work logs to be viewed by Service Desk Analysts and by the user community to ensure that accurate and up-to-date information is available at all times.
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