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Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
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Artnering with the Guest Services Manager provide team members a hospitable. Bachelors degree in Culinary Arts, Food Science, Nutrition or Hotel/Restaurant Management is highly desirable.
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Be part of Marietta's #1 Guest-Rated Hotel on TripAdvisor! Guest Services :Cultivate a culture of exceptional guest service,ensuring every guest has a memorable and enjoyable stay.
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The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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Guest Services Manager-Stein Eriksen Lodge. Responsible for the overall Hotel operations when serving as Manager on Duty. One to three years experience as a front office manager in a luxury hotel.
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Under the supervision of the Front Office Manager, the incumbent assists with daily front office activities and provides guidance to subordinate personnel to ensure courteous hotel/resort services.
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Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily. In the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office.
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The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. Watch A Day in the Life video for Guest Services Representative.
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Perform various hotel housekeeping services to maintain clean guest rooms according to established standards. Performs a variety of hotel housekeeping services to maintain clean guest rooms according to established standards.
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Will assist the Director of Guest Services and Guest Services Manager to oversee the staff and operations of the Front Desk and Guest Services, to ensure efficient, professional handling of arriving and departing hotel guests.
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Job Purpose or Objective(s): The VIP Representative will coordinate and perform any services related to a VIP Guest, including booking and confirming hotel reservations, checking guests in and out of the hotel, escorting and familiarizing hotel guests with their suite(s) and guest room(s), assisting hotel guests with concierge requests and services, booking internal and external reservations, and handling guest requests with the utmost, and courtesy.
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The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
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Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime.
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Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of hotel.
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Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus. Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
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