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Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.
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Maintains adequate supplies and functional equipment at the Front Desk. Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty. Perform other duties as assigned.
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Candidate must have great personality for higher Guest Services and better working experience with the Front Desk staff. Ideally the candidate will be experienced in front office operations including billing, guest reviews, problem handling, and staff satisfaction.
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Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime.
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2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
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Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards. In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all rooms and report their availability to the Front Office, according to hotel standards.
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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
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The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Manager functions in his/her absence.
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Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s. Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
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The General Manager will be responsible for ensuring excellent front of house guest services for our upscale United Club. The ideal candidate for this role will be seasoned hospitality professional with a food and beverage management background within airports, hotels, restaurants or similar high-end venue.
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Other tasks as assigned by the Guest Services Manager. Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.
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Immediately notify Front Desk Manager of any incidents or complaints that require their attention. Provide effective hotel guest services. Respond to guests' requests and complaints in a timely and appropriate manner making sure to follow up on guest satisfaction including, running amenities to hotel guests, assistance with luggage handling and storage, delivering packages to rooms, securing and managing return of lost and found items, key-card replacements, and troubleshooting TVs, locks, etc.
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Demonstrated competency in the following areas required: Intro to the hospitality industry, hotel & restaurant supervision, front office procedures & guest services, food & beverage purchasing & controls, hospitality & travel marketing, and applied food service sanitation.
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Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily. In the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office.
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