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Reports to: Front Desk Manager. Ensures guest satisfaction and revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
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Perform any other duties as requested by the Guest Services Manager or any other member of management. Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific.
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Perform any or all other duties as assigned by Guest Services Manager. Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department.
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Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise.
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Work with the Front Desk Manager, Front Office Manager and Director of Rooms to provide the highest level of guest service. Support all aspects of the operation, engineering, housekeeping, front desk, guest services, during the overnight hours to support guest needs.
$20 - $22.76 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Assist the Front Desk Manager in all aspects of the operation of the Front Desk. Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting so as to maximize room revenue at all times and maintain established standards and procedures of Shaner and/or franchise.
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We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. Minimum 1-3 years of front office management experience in the hospitality industry.
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Train front desk/guest services, night audit staff on all Company and Brand standard programs. Train front desk/guest services, night audit, staff on rewards programs and requirements.
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Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
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Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the Resort Manager and other team members. RV resort office or hotel front desk experience, a plus.
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High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. Maintaining Guest Services and Front Desk Goals.
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Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
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Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
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2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
$126,000 - $169,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
$100,000 - $130,000 a yearFull-timeExpandApply NowActive JobUpdated Today
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