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Supervise and manage accommodations team that includes housekeeping, front desk, and guest services. We are looking for an experienced General Manager who understands hospitality and knows how to create an impressive guest service experience with each visit.
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Communicates effectively with Guest Services Manager and Greeters. Performs opening and closing Guest Services procedures. Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
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Perform any or all other duties as assigned by Guest Services Manager. Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department.
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The Front Desk Associate is expected to tour and enroll guests in memberships, personal training services, and provide accurate and detailed information about our facility In addition to assisting our guest and members with questions and providing excellent customer service, our The Front Desk Associate helps maintain a high level of cleanliness within the club by conducting regular walk throughs.
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Maintains adequate supplies and functional equipment at the Front Desk. Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty. Perform other duties as assigned.
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Candidate must have great personality for higher Guest Services and better working experience with the Front Desk staff. Candidate must have at least three years of previous Hotel mid-level management or Hotel General Manager experience.
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Hours: Due to the seasonal nature of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, night shifts, and/or overtime.
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2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Immediately notify Front Desk Manager of any incidents or complaints that require their attention. Provide effective hotel guest services. Respond to guests' requests and complaints in a timely and appropriate manner making sure to follow up on guest satisfaction including, running amenities to hotel guests, assistance with luggage handling and storage, delivering packages to rooms, securing and managing return of lost and found items, key-card replacements, and troubleshooting TVs, locks, etc.
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Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
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The Assistant Guest Services Manager's primary function is to assist the Guest Service Manager with the daily operations of the front office. He/she will act as a supervisor to all Guest Services, Concierge and Uniformed Services/Transportation personnel assist with guest complaints and represent management in the absence of the Guest Services Manager.
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High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. Job Category Rooms & Guest Services Operations.
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If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Managing and Monitoring Activities that Affect the Guest Experience.
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The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay.
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guest services manager desk jobs
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