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What You'll DoResponsible leading all Front Office Operations by setting and maintaining a high level of guest service and providing support and training for the line staff. Assess whether any guest relocation will be necessary, assist guests with services and requests.
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Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily. In the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office.
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Job Class: Non-Exempt Reports / To: Front Office Manager. The Front Desk Agent is responsible is for assisting guests with check-in/out procedures in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security.
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Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period. Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
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Duties and Responsibilities: Responsible for Navy Lodge front desk operations to include lobby appearance guest service office operations etc. AND SPECIALIZED EXPERIENCEOne year of responsible experience in administrative supervisory professional or technical work that demonstrated knowledge of Navy Lodge front of house operations or similar work which demonstrated knowledge and abilities within a guest services environment.
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The Guest Services Manager is responsible for helping to create an exceptional experience for all of our guests and visitors by providing highly efficient, professional, and friendly front office, gift shop and bell stand operations.
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The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests.
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Front Office Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.
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This integral role assists in leading departments; Front Office, Front Services, Mini Bar, In room Dining and Hospitality events. Presence should be as regular in the lobby, on guest room floors, throughout the casino area and at the front desk as it is in the office.
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SCOPE OF WORK + TEAM Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors Supports the front office team, sales team and guest experience RESPONSIBILITIES Main responsibilities include registering guests, making and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
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Perform any other duties as requested by the Guest Services Manager or any other member of management. Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
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Maintain Front Office computer system operation according to Aimbridge Hospitality standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
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Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX) At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.
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The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the properyJob functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
$13.5 - $22.73 an hourPart-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Role Responsibilities:The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality.
$20 an hourExpandApply NowActive JobUpdated Today
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