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Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
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The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager.
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Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
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Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day. In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
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Competent in the key areas of responsibility which includes labor management, store operations, and guest relations. The primary role of the Wingstop General Manager is to work in tandem with the District Manager to oversee the daily operations of the store, provide exceptional customer service and proactively manage the front- and back-of house team.
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1+ years’ experience in hotel management, including front desk and back of house operations, extended stay preferred. Guest Relations – Monitoring and following up on guest feedback and concerns, suggest and sell amenities, ensure security needs of guests and property are met.
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May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
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Skill in leadership, guest relations, decision making and staff schedule maintenance. The Restaurant Supervisor will lead front of house operations and ensure exceptional guest experience.
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With limited supervision, the Service/Bar Manager is responsible for the daily operations of the front of house functions in a restaurant, including appearance, guest experience, leadership of team members, scheduling of front of house positions, and effective communication with General Manager.
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Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
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The PBX Operator is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives answering telephones and supporting the Operations Team. The PBX Operator serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift.
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Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Maintain positive guest relations at all times. Direct Bell Person to escort guest and transport their luggage to the room.
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Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
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Communicate with all departments regarding in house VIPs and any special requests/needs Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas Ability to answer the telephone according to standards.
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Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
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