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Supervisor: General Manager or Guest Services Manager. Our Guest Services Representatives (GSR) serve as our guests' first point of contact and manage all aspects of their accommodation.
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Complete additional duties as assigned by the Reservations Manager. Adjust errors in reservations and field guest complaints/issues. Access the hotel property management system (Maestro) for any needed guest information.
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Update reservations with changes as received-Send Reservation Link when prompted by Event Manager(s)-At 45 days prior to event’s arrival, check rooming list for duplicate reservations and send email(s) to guest(s) to ensure reservations are needed.
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Serves as a liaison between the dining room and residents (includes, but not limited to accepting guest meal reservations and communicating these reservations to the dining room manager; making reminder calls to residents who are not in the dining room at their scheduled meal time; maintaining R.S.V.P. lists for community events, family events and holiday meals.
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Handle guest reservations, registration, check out using Rainbow's reservation software and Children's EPIC system for family eligibility. Handle emergencies following established protocol, Enforce house policies as necessary and promptly reports concerns to Manager or Facilities Director in manager's absence.
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The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Reports To: Guest Services Manager. Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
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Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed.
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The Guest Services Supervisor is responsible for assisting the Guest Services Manager and Assistant Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
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20% - Essential - EVENT PLANNING: 1- Coordinate with the School of Architecture Director and staff for all SoA events; coordinate catering, room reservations and guest parking for final design reviews, SoA guests and industry partners.
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Reports To: Front Office Manager/ AGM/ Guest Services Manager. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
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May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
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Assist the Child Care Manager in scheduling and managing guest, local, and employee reservations and contracts. As a member of the Mountain Sports School supervisory team, the Child Care Supervisor is responsible for coordination and oversight of all aspects related to the daily operation of the child care facility in cooperation with the Child Care Manager.
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Assists with preparing collateral information packages for Sales & Catering Manager and Spa Manager, as necessary. PORT MADISON ENTERPRISES SUQUAMISH CLEARWATER CASINO RESORT Resort- Guest Service Agent.
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The Assistant Guest Services Manager provides leadership, training and guidance to the Guest Services Team for overall successful performance of the Front Office & Reservations.
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guest manager reservations jobs
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