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Front office areas include Bell/Door Staff, Switchboard, and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
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Reports To: Front Office/Operations Manager. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
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Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations. High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
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A good front office manager is also comfortable working in fast-paced and high-pressure situations. As assistant front office manager, you are responsible for supervising and administering the daily operations of staff, scheduling, and office-related duties.
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Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process.
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Key departmental contacts include Sales and Marketing, Front Office, Reservations, Accounting, Food and Beverage, Housekeeping, and Maintenance. Assist Front Desk, concierge, and bell staff during high traffic times.
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The front desk agent responds to the Front Office Manager and Front Office Supervisor. They will be working with other front desk agents, reservations agents and bell person/ guest services attendant.
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Responsible for overseeing registration of new guests, departures, PBX, reservations, cashier close reports and front office reports. Communicates luggage delivery / retrieval with the bell staff, and car requests with the valet if needed.
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May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
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Manages the execution of all operations in Guest Services (e.g., Front Office, Bell, Valet, and PBX) At Great Wolf, our Guest Services Manager strives to continually improve guest and employee satisfaction, maximize the financial performance of the department and monitors compliance with standards and procedures.
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Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
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Job Title: Front Office/Operations Manager (Salaried) This is the job description for FRONT OFFICE/OPS MGR (SALARIED) Supervises: Reservations, Guest Services Representative, PBX Operator, Bell Staff, Concierge, Night Audit.
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Minimum 1 year of experience as an Assistant Front Office Manager, Assistant Front Desk Manager, or Front Office Supervisor. The Guest Services Manager oversees all guest services operations, including Front Desk, Reservations, PBX, Bell staff, and transportation services to ensure quality and guest satisfaction.
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Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.
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The Assistant Rooms Operations Manager - Front Office is responsible for oversight of day-to-day processes of Arrival Hosts, Bell/Valet, PBX, Night Audit, and Transportation, while also assisting guest experience.
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