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Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate. Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.
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Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific) + Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific.
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The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Offering a number of on-site facilities along with guest rooms featuring microwaves and refrigerators, this hotel is minutes from Bush Intercontinental Airport and is surrounded by many major corporations.
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Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. + Perform any other duties as requested by the Guest Services Manager or any other member of management.
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Monitor and manage accounts receivable aging to ensure timely collections and follow-up on delinquent accounts. Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail.
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Follow safety and emergency procedures according to Aimbridge Hospitality standards. Our Phoenix Ballroom makes an elegant venue for presentations and celebrations for up to 500 guests.
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Provide client follow-up and make recommendations for work performance based on knowledge in anatomy, physiology, biomechanics, and ergonomic principles. Follow-up with client members to ensure early symptom recognition and injury prevention.
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Guests can wake up each morning to a free breakfast buffet with hot and healthy options available. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
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Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution. Bachelors degree in Hotel Management, Business Administration or related field plus one or more years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.
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Relax in our modern accommodations with plush Marriott bedding, well-lit workspaces, and smart TVs. Start your morning on the right foot with energizing selections from our free breakfast served daily or try local restaurants nearby like The Smoke Pit, Koumi Express, and Taqueria La Unica.
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Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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TownePlace Suites Houston I-10 East is located in Houston, within 7 miles of BBVA Stadium - Houston Dynamo and 7 miles of Minute Maid Park. 7 miles from University of Houston, the property is also 7 miles away from George R. Brown Convention Center.
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The Houston city center including attractions such as the George R. Brown Convention Center and NRG Stadium is located 15 minutes' drive from this hotel. The Night Auditor is responsible for the preparation and disposition of all Night Audit work.
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The Guest Service Agent will monitor and maintain all information requests and the morning wake-up calls register as well as be able to answer questions pertaining to facilities and activities; including directions.
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follow up guest jobs Title: retail sales associate
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