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Monitor/manage Fanuc robot automation tech support requests ensuring swift resolution. Provide in-house Fanuc robot repairs at one of our facilities when required. This role has responsibility for supporting efficient and timely resolutions of Fanuc robot automation support requests with existing customers.
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The position is responsible for providing advanced Fanuc robot, controls and software services to our customers and internal stakeholders. Provide PM service on Fanuc robots in compliance with OEM standards.
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A minimum of five years experience in automation support environment preferably on Fanuc robots. Provide troubleshooting and repairs to Fanuc robots and other equipment as required. This position will be responsible for supporting the quality and expeditious development of junior robot technicians.
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Automation Service & Engineering Support Technician (Fully Remote) This position regularly uses a computer, printer, copier, telephone, scanner, and a calculator. Reporting to the Automation & Controls Support Manager, this position is an important customer facing role and part of the Lifecycle Services team.
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Is a top-ten, North American integration partner engineering diverse material handling and automation solutions with lifecycle service support for manufacturing, distribution, and warehousing companies.
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Experience with Allen Bradley, Omron PLC's, HMI's, Fanuc, ABB and UR robot programming. Experience with Allen Bradley, Omron PLC's, HMI's, Fanuc, ABB and UR robot programming. Qualifications Associate's degree in mechatronics, electro-mechanical, controls or related discipline.
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Knowledge in various Computer Software like Microsoft Word, Outlook, PowerPoint, Excel, company ERP systems, and AutoCAD. Provide advanced robotics technical advising to customers when required. Perform complex robotics service repairs and routine maintenance at customer sites.
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Knowledge of sensors, controllers, robot (IAI, Fanuc), VMWare is also helpful. C Sharp, or similar is a plus as well as knowledge of SQL Servers, Active Directory, Microsoft Windows Server, HMI, PLC (Mitsubishi and Omron.
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Requires extensive (75%+) travel (domestic) for field service work, preventative maintenance visits, equipment installation, troubleshooting and providing training. Analytical, critical thinking, negotiating, managerial, organizational, decision-making, conflict resolution, and problem-solving skills.
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Support our customers on complex robotics and controls technical issues. Knowledge and understanding of preventive maintenance programs, OSHA regulations, customer protocols and repair processes and procedures across automation product lines.
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Working knowledge of industry field service and installation processes and requirements. Strong knowledge of field service principles and practices, customer requirements and technician requirements.
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Computer proficiency including word processing, spreadsheets, and generating reports using standard software applications. Two-year college technical degree in Automation Maintenance or Electrical Technology or equivalent experience.
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Some experience in Robot vision like Fanuc, ABB, Kuka etc. Some experience in Robot vision like Fanuc, ABB, Kuka etc. Some PLC Programming experience using Siemens, Allen Bradley, Mitsubishi, etc.
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Support material handling service as required by the territory. This position will work closely with the Lifecycle Services management, ensuring clear communication on customer issues, spare parts opportunities with new and existing customers to establish on site inventories to reduce down time with customer equipment will be pursued.
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Proficient in Microsoft Office, and some or all of: CAD software, ladder logic programming, Rockwell Automation software/hardware, Siemens software/hardware, Fanuc Robots, Universal Robots, and ABB Robots.
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