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The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
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Employee Wellness Program! Responsible for all sales activities and retail sales associate job duties focusing on selling Mediacom product and services. Perform direct customer support for all customers consistent with Mediacom's policies and procedures.
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Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services. Required – 1-3 years’ experience in retail and/or consumer sales.
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Employee discounts on Mediacom services, where available. Sales ability and willingness to meet sales goals. Preferred - 3 plus years' customer service & cash handling/reconciliation experience.
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Achieve all sales and retention quotas set for the department by following the established departmental policies and procedures. Also, includes resolving billing concerns, troubleshooting service issues, processing payments, equipment inventory and scheduling service and installation appointments.
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Troubleshoot basic service issues and schedule on site service calls when necessary. Effectively communicate product and service information, feature functionality, billing procedures and equipment usage to each customer.
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We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions.
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Our Awards: Mediacom is proud to have received the following recognitions: 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
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Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.
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These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
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