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Troubleshoot any problems or issues that arise with Windows and Macintosh desktops/laptops from the network drop to the desktop/laptop excluding security patches/updates; Respond to alert notification or escalation of an issue from members of the VACO ITSS team, determining the probable cause of the issue and taking appropriate intervention actions to restore the Windows and Macintosh desktop/laptop to operational status.
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Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
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In-depth knowledge of: Hands on experience in Networking Knowledge about Data Centre Windows OS (e.g. XP, Vista, Windows 7, 10) Microsoft Office applications Active Directory Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
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Re-imaging windows 11 onto machines from windows 10. Swapping out laptops/desktops and deploying Windows 10/11. candidates to support their IT department's Desktop Support team.
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Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support, and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, other authorized desktop applications.
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Strong troubleshooting skills with hardware, software, and peripherals A strong dedication to customer service excellence Proven ability to think critically and find solutions under pressure Strong macOS and Windows 10/11 proficiency Mac and PC hardware troubleshooting Experience in managing and troubleshooting cloud-based services such as Slack, Google Workspace, Office 365, and other SaaS applications.
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Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop applications. Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, and Helpdesk ticketing systems.
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This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Ready to travel 10-20 Miles as per the requirement Perk & Benefits Flexible Work Arrangement (Rostering System) Experience an array of different IT projects/work cases Be your Own Boss.
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ResponsibilitiesBuild, maintain and manage East West Bank’s Windows 10 endpointsKnowledge of computer hardware components and their function relative to the overall operation of the equipment.
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At least 1 year of experience troubleshooting Windows/macOS operating systems and typical applications, including Windows 10/11, macOS, and Office 365. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses, and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work. Desktop Support Engineers are the IT frontline, providing technical assistance to users with their computers, mobile devices, and software.
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IT Qualifications At least two of the following: Bachelor of Engineering – Computer Science, Bachelor of Technology – Computer Science, Master of Computer Application CompTIA A+, Microsoft Certified Professional (MCP) or better.
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Proficient with Windows 10, General networking, Printers / PC laptop / desktop support. Microsoft windows end user configuration (profiles, printers, application configuration.
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A thorough understanding of end user computing environments including Windows 10, Windows 11, security, configuration, and hybrid connectivity between on premise systems and the cloud environment is required.
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Support a robust Microsoft based network running Windows 10/11 and Microsoft Office 365, MS Teams, etc. Basic Desktop and Networking support knowledge on BSOD, IPConfig Command, Active Directory, DHCP, DNS and Group policy.
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Expert installing and maintaining Windows 10, Office 365 and desktop imaging services. Minimum 5-7 Years of hands on technical experience administering Microsoft Server Operating Systems, Windows 10 and Active Directory.
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