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IT Service Desk Analyst
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Full-time
- About Your Contributions: Reporting to an IT Service Desk Manager, as a member of the IT Service Desk team, provide support to the Dotdash Meredith staff, including desktop support issues primarily on-site, and remotely as needed.
- Support may take place in-person or remotely via phone, Zoom, and Slack.
- Monitor ticket queues and Slack support channel, providing exceptional support and resolution times.
- First point of escalation for L1 and L2 IT service desk related issues.
- Strong troubleshooting skills with hardware, software, and peripherals A strong dedication to customer service excellence Proven ability to think critically and find solutions under pressure Strong macOS and Windows 10/11 proficiency Mac and PC hardware troubleshooting Experience in managing and troubleshooting cloud-based services such as Slack, Google Workspace, Office 365, and other SaaS applications.
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