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Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
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Engineers should be familiar with help desk software, such as Zendesk, and remote desktop applications. Prioritize and manage support desk workflow. Experience in all phases of a software support process.
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Job ResponsibilitiesReview, troubleshoot, and respond to support tickets through our internal help desk application. Provide software and hardware support for IT systems including network equipment, laptops, desktop applications and mobile apps.
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Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc. Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.
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Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Belle Chasse LA as one of the key members of the Field Services team. Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
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The Help Desk Analyst I will support users in the HSL community. Ensure that Help Desk ticket information is current, accurate and complete. Monitor help desk application for open tickets and follow up on open/past due tickets.
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Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now. Provide telephone, walk-in, and e-mail support to the Help Desk.
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Experience using ServiceNow or other Enterprise Help Desk incident and project management reporting tools. In-depth knowledge of the Windows Active Directory domain architecture and its interaction with the desktop environment.
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Leidos is seeking a Senior-level Desktop Support Technician to support a government site in Key West, FL as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.
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Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
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Mobile device management including IOS and Android devices Mac operating system, to support Apple pc users. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
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Provide Tier 1 Service Desk support on the following systems/technologies (but not limited to): · Windows 10/11, Office 365 Apps, Zscaler, MS Teams, office 365, Desktop peripherals (monitors, docking stations, mice, printers, and other devices), custom applications, mobile equipment, printers, video conferencing equipment.
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Escalation point (Level 2) to the help desk engineer that is not onsite - hardware desktop support level 2. Experience with Azure Active Directory and help move their AD environment into Azure AD.
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The IT team at RTI uses a wide variety of modern technologies to provide support and has a great time doing it. Installing, configuring and troubleshooting systems, printers and desktop/laptop components.
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3+ years of professional experience in IT Help Desk/Technical Support. This position will help support the desktop environment by helping to provide support for maintenance, requirements gathering, resolving tickets, and installing software/hardware.
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desktop support help desk jobs
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