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Service Desk, Desktop Support) or 3-5 years of IT support at RIT. As the front-facing representative for multiple departments, the Service Center Analyst will provide best-in-class service with a high degree of customer satisfaction for technical and operational inquiries, requests and issues in a professional and timely manner.
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Certified Help Desk Professional preferred. Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems.
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The Application Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.
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Other duties as assigned by the Service Desk Manager. First point of contact for the users who call our IT Service Desk. Service Desk Tier 1 Agent. Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.
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Experience working as a customer service representative or help desk analyst is a plus. The successful analyst will maintain focus on continual service improvement, career development, and learning.
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In addition, the program features a Senior Management Speaker Series, desk teach-ins, networking events, community service, performance reviews, and a robust mentorship program. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
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Experience with ServiceNow or similar service desk ticketing systems. As a Systems Analyst, you will provide user support and customer service on company supported computer applications and platforms.
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RemX is seeking a Service Analyst for our client. Service Analyst Associate. In this role you will form as part of the Service Management track within IT functions.
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Help Desk Analyst. Provide technical phone support for all service locations and handle all incoming tickets via ServiceNow. Partner with three other help desk analysts to support all internal stakeholders and ensure resolution is being handled in a timely manner.
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Handle Tier 1 service desk tickets through Phone, voicemail, and webform ticketing system. The Support Analyst goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to work overtime, and most importantly working as a team.
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The Service Desk Analyst is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be proactive when dealing with user issues.
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BigBear.ai is seeking a Service Desk Analyst primary responsibility is to resolve technical issues and provide prompt solutions to ensure smooth operations and customer satisfaction.
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Five (5) years of professional experience in an occupational field related to the work assigned to the position, including previous experience in a professional service desk or desktop support environment.
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Logs support tickets in the Service Desk ticketing system with relevant details needed for tracking and resolution. OverviewHelp Desk Technician is responsible for providing high quality and efficient end user support for technical inquiries received via phone, email, and messaging applications.
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Review and deliver all required loan disclosures within Service Level Agreements and Regulatory Disclosure Requirements timeframe. We are a top 5 builder offering stability, competitive comp, home purchase discount, stock options and more.
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