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The Customer Advocate role is a unique combination of a few different things but long story short, you'll be the face of Carvana. Build an exciting career at Carvana as a Customer Advocate.
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This position requires a sense of humor and a passion for the customer experience. Since Carvana’s purchase process is entirely online, meeting you to receive their newly purchased vehicle will likely be the first time a customer has met a Carvana employee face-to-face.
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You will be accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system. 2+ years of customer facing experience with a passion for creating memorable customer experiences.
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You'll get to provide a uniquely special experience to each customer. You will also be loading and unloading the customer's vehicle on and off of it (it's a quick and easy process, but it does require getting a little physical) and inspecting the car-hauler to ensure the vehicle maintains good maintenance and safe driving conditions.
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A major part of this job is driving a kick-ass single-car hauler to get the customer's purchase delivered straight to their front door. Don't worry, with a little training, you'll realize driving the hauler is a piece of cake.
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From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer.
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Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities.
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Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500.
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Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process.
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Complete customer paperwork and include thorough notes in our customer tracking system. and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive. Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat.
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At Carvana, we sell cars but we aren't car salesmen. Frequently load/unload vehicles onto the hauler (this part does require getting physical!) Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana.
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Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training) Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana.
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Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Ready to join the 'Hauler-Life'? All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check.
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Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more.
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This roles is not eligible for visa sponsorship. Frequent driving requires excellent visual acuity and manual dexterity. Opportunity to increase hourly compensation by.50 cents every 3 months based on performance.
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delivery service jobs Title: customer service advocate
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