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The Technical Support Engineer (TSE) works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions.
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Broadcom’s Mainframe Software Division (MSD) is looking for a talented and motivated Technical Support Engineer with a passion for Customer Success. Enable customer self-service success using KCS methodology by reusing, creating, reviewing, updating, publishing and retiring knowledge.
$91,200 - $152,000 a yearFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Experience with Zendesk, Salesforce, and other customer service and support systems is a plus, but not required. We are looking for a Support Engineer to join our Customer Support team to directly support users of our software at the world's largest brands and agencies.
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Great aptitude and desire for providing exceptional customer service though conflict resolution. The Customer Support team supports some of the largest brands in the world by successfully resolving customer tickets and other issues via email, chat, and callback support.
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The GSP Engineer provides remote and onsite technical support to Rain Bird Customer in the US, Canada and South America. Provide technical phone support to customers, distributors, and field personnel.
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The Global Technical Support Engineer, will maintain customer satisfaction, providing 2nd level and escalation support for systems utilizing Refractive Lasers, which can be both verbal and written technical support to end users, regional Carl Zeiss Meditec Technical Support, Field Service Representatives and International Affiliates and Distributors.
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Job Name: Technical Support Engineer (4450) Job Type: Permanent Country: United States City: Doral State: FL Languages: URL: This position is responsible for providing customer support to eye care professionals around the world.
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Provide pre-sales and after-sales technical service support for sales team; Have strong communication skills and teamwork spirit, and have good customer service awareness.
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The goal of the Technical Support Engineer I is to respond to alarms and deliver a Return to Service (RTS), as well as provide value-added support by reviewing and monitoring alarms and tickets for Change and Problem Management activities.
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Point of contact for all data management technical questions and integration solutions from Technical Support, Field Service Engineers, Affiliates and Distributors, Sales, Customer Service, Parts and customers primarily via telephone and email, and occasionally on-site at customer locations.
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As a Global Technical Support Engineer, you get to work with an astonishing team that plays a vital role customer support. Here’swhatyou’lldo:Provide 2nd level service to Field Service Engineer globally (1st level service) and be responsible for addressing escalations of complex issues raised.
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Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation. We market and support semiconductor production equipment and provide outstanding service and support to semiconductor device manufacturers around the world.
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Passionate about delivering excellent customer service. The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.
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The Technical Product Support Specialist is a critically important role for Podium as we continually develop products and scale our customer service offerings. You will work closely with cross-functional teams such as Product, Engineering, Customer Success and Product Support to ensure we provide the highest level of service and resolution to our customers, aligned with goals of overall customer satisfaction and maximized net retention.
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Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Monitor the Remote Service Center (RSC) Service Board for newly created service ticketsPrioritize tickets createdFollow Thrives’ best practices for escalating tickets to Tier 2 engineers.
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customer support service jobs Title: technical support engineer
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