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Prior customer service experience is desirable, preferably in a call-center environment handling inbound calls, e-mail, and chat. Our mission is to support a multi-year agreement providing "Veteran-Centric" at-home customer engagement representatives, supervisors, quality assurance, trainers, and operations managers with experience in working in an automated call center environment.
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Customer service experience is desired - Call center experience is ideal. Preferred candidates will have call center or customer service experience.
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Highly successful candidates will need recent at-home call center support with a history of having calls scored for quality and excellent attendance. If you are looking for long term employment as an employee (not contractor, not seasonal), full-time, with seven weeks paid training, supporting callers that simply have questions about Veteran healthcare provided by TRICARE, you are encouraged to apply.
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Your knowledge of TRICARE, ability to be trained for several weeks in TRICARE support member services, and ability to work in your home-based office will position you for this exciting opportunity.
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Have your own computer and monitor with accessibility to wired high speed DSL or Cable modem for a home office (Satellite internet service, MOBILE Internet. VGS is looking for experienced contact center skilled, full-time at-home, inbound benefit support representatives handling calls from TRICARE callers for our next new hire class starting July 29, 2024.
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The company has expanded into providing job opportunities for Veterans, Veteran Spouses, and Veteran Care givers in roles in customer engagement handling inbound calls, e-mail, chat, and web-messages for companies that support commercial and government entities.
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While in training you are paid a a flat rate. Successfully complete five weeks of paid new hire training and perform duties taught in virtual (at-home) training. Ability to attend and successfully complete the 7 weeks paid required training.
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A genuine desire to support customers with the highest level of quality, customer experience, and accuracy. Retired Veterans, and Military Spouses are ideal for this role given the military benefits nature of the training and calls from TRICARE covered beneficiaries.
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After 60 days employment you are eligible for benefits medical, dental, vision, FSA, 401K, and paid time off benefits. Working with the support of a virtual (at-home) supervisor, receives and place follow-up telephone calls / e-mails to answer questions and when necessary, escalate complex requests to senior team members or supervisors.
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We will supply additional equipment to make your home office comply with our caller security requirements. Join us in our quest to deliver unparalleled support to those who have done so much for our country - our military and their families.
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Customer Service Rep / Call Center (Entry Level)Location: Salem, OR (97302) Job ID: #68841 Pay Range: $16.00 On-site work only 8 - Open Positions Paid Training Provided.
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Prior contact center experience, experience in customer service, tech support, sales, or back-office support is required. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Experience in customer service, tech support, inside sales, or back-office support is a plus. LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises.
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. We are hiring call center insurance agents who are positive, persuasive, and have the drive to succeed.
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Must be customer service oriented (empathetic, responsive, patient, and conscientious) This position relies on building relationships and turning the knowledge you gain in training into customer wins.
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customer support service call center paid training office jobs
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