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Performance Metrics and KPI Tracking: Define and track key performance indicators (KPIs) to measure the success and effectiveness of customer support processes. Project Management: Lead and participate in cross-functional projects focused on process optimization and technology integration, such as in the implementation of AI and chatbot solutions.
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The Architect will establish an enterprise-wide technical architecture and implementation strategy setting the foundation for enduring success of proposed solution to Customer. Set the implementation strategy of various ServiceNow modules and set the foundation for TechM's ability to supply solutions to Customer.
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Work with Product Marketing and Customer Success teams to identify opportunities within the existing client base and create tailored campaigns to drive upsell. Your strategic mindset will guide the development and implementation of end-to-end demand generation strategies, and your ability to analyze data-driven insights will be crucial in refining targeting, messaging, and overall campaign optimization.
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As the Partner Success Manager, you will partner with our Sales and Implementation teams to build and sustain long-lasting success with our Foundation Partners (our primary customers) who help bring Catchafire to thousands of organizations and deliver on our critical mission to transform and strengthen the nonprofit sector.
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The successful candidate will work with sales, product management, product marketing, business development, customer success, and delivery to provide differentiated Workday solutions. Responsible for the high-level design and end-to-end solutions based upon product strategy and functionality and identify relevant mitigating strategiesCollaborate with product management in customer conversations to understand the strategic direction of Workday’s Global Payroll solutions.
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OverviewThe Customer Success Senior Manager is a key strategic and leadership role responsible for developing, continuously improving, and delivering a best-in-class, end-to-end order entry, management, and fulfillment experience at Holcim Building Envelope.
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If you are a motivated and customer-oriented individual with a passion for fashion and a proven track record of success in sales, we encourage you to apply for this position. Most importantly, you are a high performer who consistently exceed sales goals & customer satisfaction metrics.
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Partner with Account Executives and Customer Success Managers on customer adoption and expansion opportunities. Work with Product, RnD, and Customer Support to provide product and implementation feedback and to guide rapid resolution for engagement specific product and support issues.
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The successful candidate will work hand-in-hand with field services, professional services, delivery, product management and customer success to provide differentiated Workday Student solutions and help prospective customers and deployment partners understand their value and benefits, explain technical features, deployment strategies, define scope and services estimates, engage in proof of concepts, and avoid potential problems.
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Our Customer Success Associates pick up where our Implementation team leaves off, working closely with our top customers to learn more about their fleet and business model, advising on how to customize our product/service for their needs, and becoming their long-term partner.
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We work closely with our business partners to support all aspects of the business, including buying & planning, logistics, finance, marketing, and customer success to model data and provide insights to drive decisions through our business intelligence tool, Looker.
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You should be comfortable with Consulting, Sales, Customer Success compensation and have perspectives on how these plans should evolve over time. Key Areas of Responsibility: Partner closely with CX leaders to support the design and implementation of globally consistent CX compensation plans, policies, and processes in alignment with the businesses objectivesWork with a cross functional team across Corporate Incentive Compensation, Finance, Payroll, Operations to turn the plans you design into action.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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We help our clients implement and effectively use Oracle offerings to solve their business problems and fuel success in the areas of sales, marketing, finance, operations, billing, customer, product, and governance, risk and compliance.
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Lead Architectural Design Sessions to build an implementation plan aligning with customer business goals and their technical environment. Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum by reporting $291.71M revenue in Q2FY24, delivering 14.1% Y-o-Y growth.
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Role: As a Customer Success Manager, you will partner with our Sales team to ensure we are delivering customer value to our Customers. Role: Customer Success Manager.
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