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Responsibilities Directs and manages operations employees including assigned Team Managers, Leads, Care Coordinators/Care Navigators, Engagement Specialist and Medical Sales Representatives performance to ensure a balance of optimum Performance results, productivity, quality and service/sales level goals are maintained at all timesActively involved in the recruitment and hiring of new employees including staff planning and workforce management.
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Job SummaryThe Customer Engagement Manager will focus on managing email, push notification, and SMS campaigns for brands within the GoTo Foods portfolio. Work with creative resources to develop compelling imagery and clear copy to drive customer engagement and incremental sales.
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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success.
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As the Digital Coordinator, you will play a crucial role in supporting our digital marketing efforts to enhance brand visibility, drive customer engagement, and contribute to the overall success of our digital marketing program.
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You will identify customer needs and use solution-based selling techniques to fully demonstrate the value of T-Mobile products and services. Mobile Associate SiS, exceed their performance targets Doing it the Right Way, by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
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We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
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Team Lead and manage a team of remote SAEs focused on enterprise customers while maintaining high levels of employee engagement, customer satisfaction, revenue retention and growth Work closely with other Directors, Customer Success and Customer Operations Leadership teams to align on strategies, account assignments and coverage and action plans to support our customers and our people Recruit, onboard and develop a high performing team.
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Review your personal results, current promotions, and updates on the Hub to be Customer Ready at all times. You are able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction.
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Customer Engagement and Relationship Building: Directly engage with customers to provide top-notch service. As a Customer Service Representative, your primary responsibilities will involve direct engagement with customers, cultivating relationships, enhancing brand awareness, and driving new customer acquisition for our clients.
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As a Mobile Associate, you will consistently leverage digital self-serve tools during customer interactions and the onboarding process. Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
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Headquartered in Clearwater, MN and with locations throughout the Upper Midwest, our focus on midwestern values and continuously delivering a quality product with attention to safety, integrity and customer satisfaction has driven our success.
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This includes pre-sales support, technical integrations, demo creation, partner engagement and customer onboarding. Act as a change and success manager, develop a data-driven marketing strategy and translate this into a customer centricity roadmap.
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Manage the Customer Success team to ensure client satisfaction and employee engagement meets and/or exceeds expectations. The Customer Success Manager is crucial in ensuring a positive customer experience and fostering strong working relationships.
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They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. 6 months of customer service and/or sales experience, Retail environment preferred.
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Learning & Development: Our team members have access to learning opportunities focusing on technical, leadership, and success skills that support their growth and career advancement, not to mention the necessary resources to meet their compliance needs.
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