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Assists with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service. The Merchandise & Replenishment Team Member's responsibility firstand foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place.
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The Team Member's role is to create an exceptional in-store experience and provide excellent customer service by interacting and engaging with customers. The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place.
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Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN and are not guaranteed any particular number of hours per week.
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Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needs. The Team Member will also embody characteristics and perform the duties of Hearts, Hands, Minds, and Inspire.
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Team Members meeting these requirements are eligible for benefits within the Company's full-time benefits program. Team Member Discount. Proactively drives sales through product knowledge, suggestive selling, innovative merchandising and building strong customer relationships to the JOANN brand.
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Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precision. Preferred - 1-3 years previous experience in a customer centric environment.
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All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. Works with Store Management and other Team Members on projects in a friendly and professional manner.
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Hours are scheduled according to needs of the store and the team member's availability. Assists other Team Members with tasks to ensure that the team exceeds expectations set by Store Management.
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Orally communicate with customers and other team members on consistent basis throughout their shift. Full-time status requires open availability and ability to work at least an average of 36 hours per week over the course of a year.
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Experience Preferred: 1- 3 years previous experience in a customer centric environment. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including, but not limited to, days, evenings, weekends, overnight shifts, and holidays.
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Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service. Generous Team Member Discount After First Pay Period Vision Care Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury 401K Program Discount for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans) Pet Insurance Love wins when love is for Everyone.
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Applicable laws may place restrictions on a Team Members ability to perform certain work duties listed in this job description. Ability to work with customers and team members. Stand during an entire shift (other than normal break time.
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Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.
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Total Compensation Package:Competitive Wages & Paid Time OffStock Purchase Plan & 401k with Employer Contributions Starting Day OneMedical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)Team Member Health/Wellbeing ProgramsTuition Educational Assistance ProgramsOpportunities for Career GrowthO’Reilly Auto Parts is an equal opportunity employer.
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ESSENTIAL JOB FUNCTIONSLead store team members in providing excellent customer service to retail and professional customers. The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.
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